Cancellation Policies & Procedures

Please refer to the specific cancellation policies and procedures for questions regarding refunds. Fees are not pro-rated and there are no make-up sessions.

Private and Semi-Private Swim Lessons

This aquatics program observes a strict 24-hour cancellation policy. Any changes to an appointment must be done by calling (415) 422-6811 during Koret Business Hours (Mon.-Fri., 6 a.m. – 10 p.m., Sat.-Sun., 8 a.m. – 8 p.m.) at least 24 hours before the scheduled appointment start time. You may also email aquatics@usfca.edu

Group Swim Lessons & Other Aquatic Programs

Program refunds are available only if requested a minimum of 7 days prior to the start of the program. Fees are not pro-rated and there are no make-up sessions. A complete list of registration policies for Aquatics programs is available upon request. Please email aquatics@usfca.edu for more information.

A refundable $25 deposit is required to hold a spot in this course. Participants must attend all 6 class meetings to qualify for a refund. This fitness program observes a 24-hour cancellation policy. Patrons who need to cancel are instructed to email KHRC@usfca.edu at least 24 hours in advance.

Program refunds are only available prior to the start of an Intramural league. Refunds will be given as a credit back to your Active Net account. All refund requests must be made in writing to the Recreational Sports Department at KHRC@usfca.edu.

All refund requests must be made in writing 6 weeks in advance to the Recreational Sports Manager at jyjavier@usfca.edu. Requests will be reviewed and, if granted, will be issued to the original form of payment. The Recreational Sports Department reserves the right to make ALL final decisions regarding any discrepancies involving Kids Kamp.

Please contact the Recreational Sports Department at KHRC@usfca.edu if you have a refund request related to Koret Locker Reservation or need to change locker location.

This fitness program observes a strict 24-hour cancellation policy. Any changes to an appointment must be done by calling (415) 422-6811 during Koret Business Hours (Mon.-Fri., 6 a.m.–10 p.m., Sat.-Sun., 8 a.m.–8 p.m.) at least 24 hours before the scheduled appointment start time.

Contact jtao@usfca.edu if you have a refund request related to your Koret membership (Rec. Pass, Monthly, Annual, etc.).

There are no refunds given for cancellations! If a participant can no longer attend an outdoor Adventure trip, please email KHRC@usfca.edu and be removed from the trip list. This must be completed 72 hours prior to the Outdoor Adventure trip. If completed with a 72 hour notice a credit will be applied to the participants Active Net account. This credit can be used for another Koret transaction. If the participant does not attend or give 72-hour notice that they cannot attend the trip, they do not receive a credit to their account.

The Recreational Sports Department reserves the right to make ALL final decisions regarding any discrepancies involving Outdoor Adventures.

This fitness program observes a strict 24-hour cancellation policy. Any changes to an appointment must be done by calling (415) 422-6811 during Koret Business Hours (Mon.-Fri., 6 a.m.–10 p.m., Sat.-Sun., 8 a.m.–8 p.m.) at least 24 hours before the scheduled appointment start time.

Please contact the Recreational Sports Department at KHRC@usfca.edu if you have a refund request pertaining to participation in a USF Sport Club. Refunds will be given as a credit back to your ActiveNet account.

This fitness program observes a 3-hour cancellation policy. Patrons who need to cancel are instructed to email KHRC@usfca.edu at least 3 hours in advance.