The School of Management at the University of San Francisco Announces a New Partnership with SuccessCOACHING

The new partnership will deliver Certified Customer Success Manager courses in the Executive Education Department

SAN FRANCISCO (December 9, 2021) — The Executive Education Department at the University of San Francisco (USF) School of Management will debut a set of new Certified Customer Success Manager courses in 2022 in partnership with SuccessCOACHING, a leading Customer Success Management training and consulting firm.

The USF School of Management offers leading-edge educational programming in many business disciplines, both established and growing. Most recently, as part of its highly ranked MBA program, USF has created the world’s first university program focused on the rapidly emerging new field of Customer Success Management.

Starting in 2022, SuccessCOACHING and USF will jointly offer four 12-week virtual courses, each of which provides students with education on topics associated with the Customer Success Management profession. Each of these courses will be offered three times per year, and students who successfully complete each course will also be eligible for Continuing Education Units.

“Lifelong learning is an important part of what we do here at USF, and in today’s dynamic business world, we strive to provide our alumni and the broader business community with the knowledge and skills to be successful in important new fields like Customer Success Management,” said Professor Vijay Mehrotra, who has led USF’s Customer Success initiative since it launched in 2018. “We are thrilled to have the opportunity to expand our partnership with SuccessCOACHING, a real industry leader in Customer Success education, and to work with them to launch our Executive Education efforts in the field of Customer Success.”

About SuccessCOACHING

SuccessCOACHING helps CSMs and Customer Success teams learn the best practices that drive Customer Success, as well as how to apply them to resolve the real, everyday challenges Customer Success professionals face as they work with their customers. We’ve distilled the insights gained from working with 1000+ companies and more than 10,000 students to create a comprehensive, easy-to-follow Customer Success training program trusted by CSMs from leading companies around the globe.

About the University of San Francisco’s Customer Success Management Initiative

Since 2018, the USF School of Management has been delivering the world’s first academic Customer Success program as an option within the MBA program. Professor Vijay Mehrotra is also one of the leading academic researchers in the Customer Success field.

About the University of San Francisco’s Executive Education Department

USF’s Executive Education Department offers certificate programs to meet the needs and requirements of executives, managers, entrepreneurs, working professionals, and students. Master business fundamentals, learn best practices, and witness the latest trends leading business sectors by working alongside seasoned industry leaders and renowned USF faculty. If needed, our programs can be fully customized based on program duration, delivery formats, and content.

About the University of San Francisco

The University of San Francisco is a private, Jesuit Catholic university that reflects the diversity, optimism, and opportunities of the city that surrounds it. USF offers more than 230 undergraduate, graduate, professional, and certificate programs in the arts and sciences, business, law, education, and nursing and health professions. At USF, each course is an intimate learning community in which top professors encourage students to turn learning into positive action, so the students graduate equipped to do well in the world — and inspired to change it for the better. For more information, visit