Engaged Learning

The University of San Francisco School of Management’s Executive Education Program and Growth Molecules™ Announce Partnership

SAN FRANCISCO (April 4, 2023) – The Executive Education Program at the University of San Francisco (USF) School of Management has announced a new partnership with Growth Molecules, a leading customer success consulting and training firm. Beginning in summer 2023, the ‘USF Growth Molecules™ Success Academy’ is a CSA-accredited certification and training program focused on helping Customer Success professionals learn to effectively manage and grow customer accounts.  This training includes 13 weeks of interactive coaching sessions that enable skill application across many segments and industries, ranging from Software-as-a-Service (SaaS) technology companies to traditional brick-and-mortar businesses.

“Our partnership with Growth MoleculesTM is another key component of our unique and thriving Customer Success educational portfolio,” said USF School of Management Dean Otgo Erhemjamts. “In particular, we are excited to be able to provide our community with proven and effective training on how to develop customer relationships and drive revenue growth. We are also thrilled to work with an industry leader with a strong reputation within the world of Software-as-a-Service and Customer Success.”

The USF Growth Molecules Success Academy enables professionals, regardless of their background, to learn the foundations of customer success and account management focused on expansion, renewals, support, and leadership skills. The goal of the Academy is to teach all graduates how to protect and grow revenue, all while earning continuing education credits.

“We have been preparing students and members of our community to succeed in the world of SaaS and Customer Success, and the courses we’ll be offering with Growth Molecules add an important element,” said Dr. Vijay Mehrotra, professor of Business Analytics and director of USF’s Customer Success Initiative. “Driving revenue growth through Customer Success is something that the best SaaS firms are already doing -- and we are excited to be providing education around this increasingly important topic.”

About University of San Francisco’s Executive Education Department

USF’s Executive Education Department offers certificate programs to meet the needs and requirements of executives, managers, entrepreneurs, working professionals, and students. Master business fundamentals, learn best practices, and witness the latest trends leading business sectors by working alongside seasoned industry leaders and renowned USF faculty. If needed, our programs can be fully customized based on program duration, delivery formats, and content.

About Growth Molecules™

Growth Molecules™ is a Customer Success Advisory firm, helping companies protect and grow revenue in three ways:

  • Assessing businesses’ current capabilities across: People, Processes, and Systems
  • Implementing new solutions: Actionable Playbooks, Technology, and Training
  • Executing solutions: Fractional Customer Success Leadership, Success, Leadership, and Support Training.

Growth Molecules™ is the ideal partner in revenue growth and customer success management. Our proven methodologies swiftly identify organizational needs, and strategically plan solutions to positively impact business outcomes. Our team of award-winning strategists are former customer success leaders who understand what it takes to increase revenue through customer success. We deliver for your customers and their case studies and G2 Reviews to prove it. Contact us today to get started on your customer success optimization journey.

About the University of San Francisco

The University of San Francisco is a private, Jesuit Catholic university that reflects the diversity, optimism, and opportunities of the city that surrounds it. USF offers more than 230 undergraduate, graduate, professional, and certificate programs in the arts and sciences, business, law, education, and nursing and health professions, including the world’s first academic program focused on Customer Success Management. At USF, each course is an intimate learning community in which top professors encourage students to turn learning into positive action, so the students graduate equipped to do well in the world — and inspired to change it for the better. For more information, visit usfca.edu.