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Certified Customer Success Manager Courses

USF in partnership with SuccessCOACHING is now bringing professional certificate courses in customer success management at different proficiency levels.

Be a part of a program that teaches you the key fundamentals of a high-performance customer success platform. Learn why the world’s leading companies trust SuccessCOACHING to advise and teach the various ways to reduce churn and increase customer renewals. Develop the various skills customer success professionals use to drive performance and resolve daily challenges that teams face when working with customers.

Enroll Now

Incredible training with a fresh and new perspective on customer success! I have been able to enhance the world-class service my company provides.”

Larry Herring HP, Global Account Delivery Manager

Who Should Enroll?

The program is ideal for a diverse range of candidates who are motivated to develop the essential skills of a customer success professional. Whether you're a student, executive, or just eager to learn the fundamental skills of a customer success professional, our program will jumpstart your career or upgrade your customer success expertise.


With our on-demand coursework, you can learn where and when you want. Programs feature 10 live discussion and review sessions with your expert instructor, with replays available if your life or work gets in the way.

Courses do not need to be taken in succession to one another.

Upcoming Courses: Dates to be announced

  • This introductory certification course covers the foundational best practices that drive the most effective customer success organizations.

  • This intermediate-level course focuses on refining your ability to effectively manage internal relationships and a growing portfolio of accounts.

  • This advanced-level course focuses on creating a more strategic mindset and approach.

Why Students Choose SuccessCoaching

With over 22,000 satisfied students from 92+ countries, and customers like Red Hat, Cisco, HPE, VMWare, NetApp, and Broadcom, you can be sure that you are selecting a tried and true provider that can deliver an industry-leading education.


All programs have been rigorously reviewed and accredited by the CPD Standards Office, the same accreditor Oxford and Cambridge Universities utilize for their continuing professional development courses.

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