Professor Vijay Mehrotra serves as a professor of Business Analytics at the University of San Francisco, where he has recently developed an innovative module for his MBA students that is focused on Customer Success Management (the first such academic program in the world). He also leads the Business Analytics concentration within USF's MBA program and teaches courses in Business Analytics, Predictive Modeling, and Data Mining.
Since 1992, he has been active in the world of analytics, technology, management, and innovation. Prior to becoming a professor, he spent more than a decade working full-time in Silicon Valley as an analytics consultant, entrepreneur, and executive. Since 2010, his column “Analyze This!” has been published in every edition of Analytics magazine. In addition to his teaching and research, he regularly advises and invests in early-stage technology start-ups and consults with companies large and small on their use of data and models. In addition, he regularly performs as a public storyteller at venues across the San Francisco Bay Area.
Professor Mehrotra holds a PhD in Management Science and Engineering from Stanford University, a BA in Mathematics, Economics, and English from St. Olaf College, season tickets to the San Francisco Giants, and very few grudges. His personal motto is "Get to Know Me and Something Will Happen.
- Ph.D., Operations Research, Stanford University, 1992
- M.S., Operations Research, Stanford University, 1989
- B.A. Mathematics, Economics and Statistics, St. Olaf College, 1986
- Selected Publications
"Call Center Routing Strategies in the Presence of Servers with Heterogeneous Performance Attributes," Manufacturing and Service Operations Management, 14 (1), 2012 (with K. Ross, G. Ryder and Y.P. Zhou)
"Call Center Management," Wiley Encyclopedia of Operations Research and Management Science, 2011 (with T. Grossman and D. Samuelson)
"Intelligent Procedures for Intra-Day Updating of Call Center Agent Schedules,"Production and Operations Management, 19 (3), 2010 (with Ö. Özlük and R.M. Saltzman)
"OR Process Skills Transform an Out of Control Call Center into a Strategic Asset," Interfaces, 39 (4), July-August 2009 (with T. Grossman)
"Forecast Errors in Service Systems," Probability in the Engineering and Informational Sciences, 23 (2), April 2009 (with S. Steckley and S. Henderson)
- Awards & Distinctions
Academic Director, MBA For Executives, June 2010 - May 2012
Associate Academic Director, MBAE Program, August 2009 - May 2010
Associate Editor, Institute for Operations Research and Management Science (INFORMS) Transactions on Education, 2008 to present
Columnist for INFORMS Operations Research/Management Science Today, 1997-2010
Columnist for Analytics, 2010 to present