MBA 6599 - ST: Service Operations Mgmnt (2)

As developed economies becoming increasingly service-dominated, effective design and management of operations in service businesses is critical to continued economic growth and competitiveness. This course will examine the development of new service organizations and the improvement of existing ones. Service strategy guides the design of the service model and the implementation of service operations. Topics of facility location and layout, developing process flows, improving efficiency and quality, managing capacity and demand, controlling the supply chain, and the use of technology will be considered. The effects of increasing globalization in services will be discussed throughout the course. Working in teams, students will develop new service business proposals as a course project. Restricted to Business Administration, Business Administration, Business Administration, and Organization Development majors.