0:00
I have nothing but good recommendations
0:03
for the courses offered by growth
0:05
molecules I am a big proponent of
0:08
continuing one's education for their
0:11
personal and professional benefit and
0:14
you will not find a more practical
0:16
course or courses depending on how deep
0:20
you go
0:21
[Applause]
0:27
and I'm the founder of the growth
0:29
molecule Success Academy thank you for
0:32
your interest in this program we're very
0:35
excited to partner with USF to bring
0:39
students customer success certification
0:42
that is actionable
0:43
inspiring and engaging let's hear what
0:47
students have to say about the program
0:49
hello my name is Brian Hansen I am
0:51
director of customer success at Aurora
0:53
solar one of the things that really
0:55
jumped out to me from our lessons with
0:57
growth molecules is how we can leverage
1:00
empathy and question asking it's one of
1:03
the things that we preach with our csms
1:05
every day is to be able to get deeper
1:06
with customers and contacts by being
1:09
genuinely curious and asking a lot of
1:12
questions that cut to the heart of value
1:15
for them as a customer my name is Katie
1:17
Weinheimer and
1:19
enter at espark Learning
1:24
um the things that I keep using each day
1:26
with my customers are one how I
1:29
effectively manage my time and thinking
1:32
through time blocks the other piece from
1:34
the growth Academy that I carry with me
1:36
throughout my day is how I prioritize
1:37
some of my tasks and think through my
1:40
tasks each day and lastly how to have
1:43
meaningful touch points with customers
1:44
and this could mean an effective meeting
1:46
or it could mean an effective email just
1:49
making meaning with my customers and
1:51
really listening to what they need so
1:52
that I can support them in their growth
1:54
or in their goals growth Academy was a
1:57
great experience I learned a lot
1:59
hi my name is Avery moseni and I oversee
2:02
the customer success team at building
2:05
link I wanted to take a few moments to
2:07
share my experience with the growth
2:10
academy one of the key takeaways was
2:13
learning how to professionally grow
2:16
relationships my favorite course that I
2:20
took was mastering the art of nojitsu
2:22
learning how to say no in a professional
2:25
way and I would recommend these classes
2:27
if you are interested in building strong
2:31
long lasting and fruitful relationships
2:33
with your customers
2:35
hey y'all my name is Sam file and I'm a
2:37
strategic customer success manager at
2:40
Loom I have nothing but good
2:43
recommendations for the courses offered
2:45
by growth molecules I am a big proponent
2:48
of continuing one's
2:50
education for their personal and
2:53
professional benefit and you will not
2:55
find a more practical course for courses
2:59
depending on how deep you go with growth
3:01
molecules for your career as the head of
3:04
education and your instructor of this
3:06
program it is so nice to hear and share
3:08
with you how our students have truly
3:10
grown within our program
3:12
we look forward to expanding your
3:14
horizons on how to better serve
3:16
customers contribute to your company's
3:18
growth and in turn Advance your own
3:20
professional growth and development as a
3:22
SAS industry leader are you ready to get
3:24
started