Catherine Ramos, Master of Public Administration '13

Revolutionize Healthcare from Here

"It was a natural progression for me to pursue my MPA and this particular program was perfect because it offered me flexibility and a concentration in Health Services and improve my upward mobility."

Catherine Ramos, MPA ‘13, is bringing innovation to Health Services in Santa Clara

In 2010, Catherine Ramos, Master of Public Administration (MPA) ’13 finished her undergraduate degree and began working in Santa Clara County as a Health Service Representative. She loved the job but knew she wanted to do more in the field of health services.

"After about nine months into my job I knew I wanted to stay in health care," she said, "but most government agencies only hire at the mid- and senior-level, so upward mobility with just my bachelor’s was impossible."

Ramos found the opportunities she was looking for in the University of San Francisco’s (USF) MPA program and immediately applied what she was learning as a student to her professional position.

"It was a natural progression for me to pursue my MPA and this particular program was perfect because it offered me flexibility and a concentration in Health Services," Ramos said. "When I was in the program, the Affordable Care Act had been passed but not yet implemented. Probably 75% of my classes were focused on the legislation, so every day I went into my job able to take that information from class and directly apply to prepare for all of these changes which still have a major impact on my job today."

Ramos made several close friends in her cohort and the program helped open up professional doors.

"I know quite a few people in all the major Bay Area health systems," she said. "Being able to tap a resource when looking for a job or need an industry related question answered, has been essential in my career."

After receiving her MPA, Ramos achieved her career goal by getting a job as a Health Service Office Supervisor at the County of Santa Clara. She points to USF and specifically the MPA program’s positive culture of innovation and change for her success.

The government has a lot of red tape and regulations, and the biggest thing I took away from our program was that you can still be innovative within that red tape,” she said. “USF taught us not to let regulation and bureaucracy hold us back from accomplishing our goals. When it gets in the way, you just need to find a more creative way to get there.

 

Master of Public Administration (MPA)