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Certified Customer Success Account Management Level II
Executive Education
This accelerated program expands beyond customer success best practices as strategic partners in customer relationships for better business outcomes, learning how to navigate and anticipate growth opportunities for ultimate growth and revenue impact.
Course Outcomes
- Develop a deeper understanding of the impact of customer relationships to account management
- Establish skills and strategies on revenue-leading growth impact on business outcomes by way of the client relationship
- Recognize areas of managing and guiding customers towards profitable outcomes and through enablement and proactive monitoring
- Practice and apply learning through models of guided learning, role-playing, and real-world case study scenarios with the customer success industry
The consistency and synergy that would develop from taking the course as a team would propel your company’s Customer Success organization to the best in class. This collaborative course is designed to directly cater to career growth. These courses stimulate continued progression and ultimate career growth."
— Felicia Rella
Senior Customer Success Professional at BEQUM
Course Dates
Fall 2023
Sample Schedule Topics
| Weeks | Topics |
|---|---|
| Weeks 1 - 5 | Introduction Understand & Leverage Customer Personas Customer Journeys for Success & Growth Partnership With Product, Marketing, and Sales Maximize One on Ones with Leadership |
| Weeks 6 - 9 | See Yourself as a Leader, Even Without the Title Lead Customers With Confidence Orchestrating Expansion Opportunities Executive Business Reviews with Impact |
| Weeks 10 - 13 | Revenue Growth through Renewals and Resells Upsell and Cross Selling with Ease Grow From Churn Continuous Growth |
Who Should Enroll?
Professionals, including teachers, teachers in training, PMPs, Nurses, looking to develop leadership best practices and methodologies to lead client-facing departments or functions, in customer success for Software as a Service (SaaS) or Service Only companies.
Instructors
Emilia D’Anzica
CEO, Founder & Managing Director
Emilia D’Anzica is the founder and managing director of Growth Molecules, a management consulting firm focused on customer support and success. In addition to being a member of several advisory boards globally and an active contributor of the Forbes Council, Emilia amassed more than 20 years of customer experience in roles as Vice President of Customer Engagement at WalkMe, Director of Client Service Operations at BrightEdge and Director of Customer Success at Jobvite.
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Annie Stefano
Strategic Advisor, Education & Services Lead at Growth Molecules
Annie is known for her passion and drive for client retention and the customer journey, upholding strong user adoption with a diverse portfolio of customers from small to enterprise. Her expertise spans over 15 years in Customer Success, Customer Support, Implementation/Onboarding, Sales (Renewals, Expansions), and Professional Services for B2B SaaS companies. As a 2022 Thought Leader to Watch, Annie has advanced experience in building and customizing CSP structures and aligning unique customer journeys and increased product fidelity.
Costs
- Course: Course: US $1,695, per program
- USF Students, Alumni, and Staff: US $1,186 (30% Discount)
Enter USF-ALUM at checkout - Groups greater than 3 people also qualify for a discounted pricing.
- Early Bird Promo: Enter USFEarlyBird at checkout
* does not apply for alumni
For more information email gmsa@growthmolecules.com.
All participants are required to participate in the program in its entirety and adhere to a professional code of conduct.
Completion & certification of Level 1 recommended and optional, but not required. You will receive a certificate of completion from both USF and Growth Molecules. All graduates will receive 3 continuing education credits (CEUs) and can post their accomplishments on LinkedIn.