Bryanna Gallaway, Master of Public Administration '11

Improving the Human Experience from Here

USF has refreshed for me a sense of philanthropy and building community.

For University of San Francisco alumna Bryanna Gallaway Master of Public Administration '11, a graduate degree in Public Administration has heightened her passion for helping others as a “connector” of people, resources, and ideas.

As Director of Service Excellence at Stanford Health Care, Bryanna helps make patients feel like family. My "team wraps our arms around patient and family experience data and designs ideas for making that experience better.”

For example, Bryanna and her team routinely administer surveys that ask patients how they liked their visit to Stanford Hospital. The team interviews patients and even conducts ethnographies — insider observations of the hospital itself from a patient perspective. With patient data collected, Bryanna can then pinpoint strengths and improvements for the hospital, and improve the way patients are treated.

As a student, Bryanna took full advantage of USF’s relevant courses, and still uses what she learned in her ethics, statistics, and economics classes.

I really benefitted from the expertise of great professors who facilitated lively debates and practical application of class material

Post graduation, Bryanna capitalized on USF's exceptional network and was quickly connected to a Stanford Health Care fellowship program. The program was "a wonderful way to get to know the ins and outs of the healthcare institution. I got to work side-by-side with executives and even worked closely with the CEO".

With applicable work experience made possible by USF, Stanford Health Care promoted Bryanna without a second thought. She has helped develop the Stanford patient experience ever since and is now Director of Service Excellence.

"USF has refreshed for me a sense of philanthropy and building community. 'Change the world from here' is built into my spirit (and) inspires my life goal of improving the human experience".

By Tilda Gross