Cancellation Policies and Procedures

Aquatics

Private and Semi-Private Swim Lessons

This aquatics program observes a strict 24 hour cancellation policy. Any changes to an appointment must be done by calling (415) 422-6811 during Koret Business Hours (Mon.-Fri., 6 a.m. – 10 p.m., Sat.-Sun., 8 a.m. – 8 p.m.) at least 24 hours before the scheduled appointment start time.

Group Swim Lessons & Other Aquatic Programs

Program refunds are available only if requested a minimum of 7 days prior to the start of the program. Fees are not pro-rated and there are no make-up sessions. A complete list of registration policies for Aquatics programs is available upon request.

Basic Self-Defense

A refundable $25 deposit is required to hold a spot in this course. Participants must attend all 6 class meetings to qualify for a refund. This fitness program observes a 24 hour cancellation policy. Patrons who need to cancel are instructed to email KHRC@usfca.edu at least 24 hours in advance.

Intramurals

Program refunds are only available prior to the start of an Intramural league. Refunds will be given as a credit back to your Active Net account. All refund request must be made in writing to the Recreational Sports Department at KHRC@usfca.edu.

Kids Kamp

If a camper can no longer attend Kids Kamp they may email KHRC@usfca.edu. This must be completed 24 hours prior to the start of the registered Kids Kamp week. If completed with a 24 hour notice a credit will be applied to the participants Active Net account. This credit can be used for another Koret transaction. If the camper does not attend or a 24 hour notice was not given, then the account holder will not receive a credit to their account.

The Recreational Sports Department reserves the right to make ALL final decisions regarding any discrepancies involving Kids Kamp.

Locker

Please contact the Recreational Sports Department at KHRC@usfca.edu if you have a refund request related to Koret Locker Reservation or need to change locker location.

Massage

This fitness program observes a strict 24 hour cancellation policy. Any changes to an appointment must be done by calling (415) 422-6811 during Koret Business Hours (Mon.-Fri., 6 a.m. – 10 p.m., Sat.-Sun., 8 a.m. – 8 p.m.) at least 24 hours before the scheduled appointment start time.

Memberships

Contact jtao@usfca.edu if you have a refund request related to your Koret membership (Rec Pass, Monthly, Annual, etc.).

Outdoor Adventures

There are no refunds given for cancellations! If a participant can no longer attend an outdoor Adventure trip, please email KHRC@usfca.edu and be removed from the trip list. This must be completed 24 hours prior to the Outdoor Adventure trip. If completed with a 24 hour notice a credit will be applied to the participants Active Net account. This credit can be used for another Koret transaction. If the participant does not attend or give 24 hour notice that they cannot attend the trip, they do not receive a credit to their account.

The Recreational Sports Department reserves the right to make ALL final decisions regarding any discrepancies involving Outdoor Adventures.

Personal Training

This fitness program observes a strict 24 hour cancellation policy. Any changes to an appointment must be done by calling (415) 422-6811 during Koret Business Hours (Mon.-Fri., 6 a.m. – 10 p.m., Sat.-Sun., 8 a.m. – 8 p.m.) at least 24 hours before the scheduled appointment start time.

Sport Clubs

Please contact the Recreational Sports Department at KHRC@usfca.edu if you have a refund request pertaining to participation in a USF Sport Club. Refunds will be given as a credit back to your ActiveNet account.

TRX

This fitness program observes a 3 hour cancellation policy. Patrons who need to cancel are instructed to email KHRC@usfca.edu at least 3 hours in advance.

Contact Info

Koret Health and Recreation Center

2130 Fulton St. (Entrance at the corner of Parker and Turk streets)
San Francisco, CA 94117
(415) 422-6821