The University of San Francisco: Information Technology Services
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Things to be Aware of

Appropriate use of USF Computing Resources

Please review the Technology Resources Appropriate Use Policy for information about your responsibilities and restrictions on use of network resources at USF.

File Sharing of Copyrighted Material

If you are using Peer to Peer or File Sharing, you could be violating the Digital Millennium Copyright Act (DMCA). If you use programs such as Gnutella, eDonkey2000, Limewire, or BitTorrent on the USF network for Peer to Peer (P2P)/file sharing you are not complying with the DMCA Copyright Infringement Policy and your access may be limited. If this happens, you will receive the following notification:

Please be advised that your access to the University network has been restricted due to alleged unauthorized distribution of copyrighted material protected by the federal Digital Millennium Copyright Act (DMCA). This activity may include uploading, file-serving, file "swapping" of copyright protected material.

If you believe you've received this notice in error or have questions, please contact the ITS Help Desk. Otherwise, please take immediate action and stop any copyright infringement activities. Copyright infringement can have severe consequences, including possible federal criminal charges.

After reviewing this notice, please disable or remove any file-sharing software or applications. Network restrictions from your account will be removed once we have received an email or signed letter stating:

  1. You have read the DMCA notice
  2. You have taken appropriate action to stop illegal copyright infringement activities

Examples of appropriate action include disabling any file-sharing options in the software you used for file-sharing services, uninstalling the software if that option is not available, or removing copyrighted material located in a shared folder.

Please contact us or reply to this email within 72 hours. If we do not receive a response within 72 hours we will we engage the University Office of Student Conduct, Rights and Responsibilities (OSCRR). Any subsequent offenses related to copyright infringement will be automatically escalated to OSCRR.

If you have any questions or concerns about the legal issues associated with this notice, please contact the USF School of Law Internet and Intellectual Property Justice Clinic at (415) 422-6752 or email:

Thank you for your immediate assistance in clearing up this notice.

You have already made an agreement with USF:

Digital Millennium Copyright Act

USF complies with the provisions of the Digital Millennium Copyright Act (DMCA). The text of the act is available at

Copyright Defined

A creative work, be it an email message or a doctoral dissertation, is copyrighted from the moment it is fixed in a tangible medium. No statement or registration is required. The owner of a copyright has the exclusive right to reproduce, modify, perform, display, or distribute the particular copyrighted work. However, written into the copyright law is a "fair use" exception to these exclusive rights.

Please see the Fogcutter Student Handbook for general information regarding University copyright, photocopy, and media reproduction policies.


Your password is the weakest link in the network security chain. You should never write it down or share it with anyone. Passwords at USF expire every 180 days. When changing your password, please do not pick something obvious such as a person's name or the name of a pet. Passwords should be difficult to guess and contain a mix of letters and numbers or other characters.

To change your password, log in to USF Connect and click on the 'My Account' link under the USFconnect logo in the upper left corner of the screen.

If you don't know your password and have a student or alumni role, you may reset it by clicking on the 'Need your password?' link on the USF Connect log in page, and then clicking on the 'Reset your password' link. You will need your USF ID number and birthdate. Faculty and staff need to call or visit the Help Desk during service hours due to security concerns.

How to protect yourself from Identity Theft, Viruses, and Other Computer Threats

We're constantly bombarded with viruses, spam, phishing attempts, and other computer attacks. To protect your personal information and your computer, you need to be aware and follow basic measures to protect yourself. Please review the following selections from our knowledge base and download a free copy of Sophos Anti-Virus if you don't have up-to-date antivirus protection running on your computer.

Getting Help From ITS

  • Hours and locations
  • USF Support
  • What personal computer support can ITS provide?
    • ITS Help Desk provides limited personal computer support. This support includes malware/virus scanning, standard USF suite support and registration on wireless system for Smart Phones, video game consoles and computers with authentic versions of operating systems.
    • We provide on-site support for personal desktops within the Residence Halls.
    • ITS Help Desk cannot reformat hard drives or smart phones, recover data, perform backups, repair hardware, or replace hardware.
  • How to: Get support when the Help Desk is closed

Helpful Links