The University of San Francisco: Information Technology Services
Information Technology

Password Reset Policy

USF Connect accounts provide secure access to a broad range of resources. Therefore, in order to protect users, processes for resetting the USF Connect Password are restrictive. We do this to protect your privacy.

If you need assistance with your password or access to your USF Connect account, please contact the Help Desk.


  1. Go to the USF Connect login page (
  2. Click Forgot Password in the gray login box
  3. Follow the instruction from within this tool

Faculty / Staff

Faculty or staff may come to the ITS Help Desk during regular service hours, with a picture ID, to have their USF Connect Password/PIN reset. If you are not able to visit the Help Desk, you may also call 415-422-6668 and verify your identity over the phone.

Due to the private nature of content accessible within USF Connect, any exceptions to this policy must be requested from the Director of Client Support Services, Nikki Williams ( or 415-422-2231).