The University of San Francisco: Information Technology Services
Information Technology

Information Technology Governance

USF's use of technology is governed by an engaged client community working in partnership with ITS. The decision authority of each group and their role in the overall University planning process is represented in the ITS Governance Chart. Specific information about the charge and membership of each IT committee on the chart is as follows:

University Information Technology Committee (UITC)
Communication & Collaboration Subcommittee
Banner Governance Subcommittee
Desktop Computing Subcommittee
Learning Technologies Subcommittee
Security Services Subcommittee
Data Governance Charter

University Information Technology Committee

How is membership approved?
Membership to include six USFFA faculty/librarian positions to be nominated by the USFFA and appointed by the Vice President for Information Technology to three year terms, eligible for renewal. Other members to be nominated by the executive officer for the represented group and appointed by the Vice President for Information Technology.

What is the duration of this committee?
Ongoing.

Charge/Bylaws/Reports

  1. Recommend long-term strategies on access, usage and training, hardware and software, as well as fiscal and staff support for technology.
  2. Develop and recommend short- and long-term priorities.
  3. Act as a clearinghouse to inform faculty, students, staff, management, and trustees of current “best practices” at USF and throughout the world.
  4. Coordinate the rational introductions of appropriate, proven technology throughout the educational and administrative infrastructure of the University.
  5. Coordinate on-campus research and development regarding new uses of technology.
  6. Provide technological coordination and support for the University’s distance learning initiatives.

Developed external to the negotiating process. Bylaws may not contradict language in CBA, e.g., may not usurp rights given to employer under CBA. Management rights and related contract clauses may define the scope of committee deliberations. Committee reports to the Vice President for Information Technology.

Membership

Name Appointed Term Constituency (Administration, Faculty, Librarian, Staff or Student)
Way Leon* 2009 Ongoing Staff (ITS)
Deanna Agmata 2013 Ongoing      Staff (Business and Finance)
Xornam Apedoe 2011 3 Years Faculty, USFFA (SOE)
John Bansavich 2000 Ongoing Staff (ITS - CIT)
Annmarie Belda 2005 Ongoing Staff (A&S, OPE)
Sarah Blackburn 2011 Ongoing Staff (Development)
Sheri Brenner 2001 Ongoing Staff (A&S)
Christopher Brooks 2010 Ongoing    Staff (A&S)
Alex Fedosov 2007 Ongoing Staff (A&S)
William Bosl     2013 3 years Faculty (SON)
Blake Grenier 2008 Ongoing Staff (School of Law)
Erin Grogan 2013 Ongoing  Staff (School of Management)
Karen Johnson 2000 3 years Librarian, USFFA (Gleeson)
Joe Henson 2013 Ongoing Staff (CIPE)
Margeaux Holloway 2013 Ongoing Staff (School of Nursing and Health Professions)
Keith Hunter 2012 3 years Faculty (SOM)
Patrick Kao       2014 Ongoing Staff (AES)
Thomas Listerman 2011 Ongoing Staff (Marketing & Communication)
Ted Lydon          Ongoing Staff (CIPE)
Robert Bromfield 2012 Ongoing Staff (AES)
Alark Joshi 2013 3 years Faculty, USFFA (A&S)
ASUSF Student Representative   1 year Student (ASUSF)
Chris Witte 2012      Ongoing Staff (SOE)
Scott Murray 2012 3 years Faculty, USFFA (A&S)
John Shafer 2011 Ongoing Librarian (School of Law)
Jon Tao 2012 Ongoing Staff (Koret)
Teresa Zane 2007 Ongoing Staff (Business & Finance)
Lori Bauwens 2010 Ongoing    Staff (HR)
Richard Waters 2012 3 years Faculty (SOM)
Frank Williams    Ongoing Staff (School of Law)

*Chair

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Communication & Collaboration Subcommittee

Charge
Oversee the continuous improvement of ITS Communication & Collaboration service

Scope of Authority
The subcommittee may review and approve updates to existing systems, standards, policies and procedures, provided such updates do not require new resources. In the event that new resources are required, this subcommittee may make recommendations to the full UITC.

Meeting Frequency
This subcommittee must meet at least twice each fall/spring semester. More frequent meetings as needed.

Membership

Name Constituency
Michael Ong* Staff (ITS)
John Bansavich Staff (ITS - CIT)
Annmarie Belda Staff (OPE)
Sarah Blackburn Staff (Development)
Barbara Hood Staff (SOE)
Karen Johnson Staff (Gleeson)
Thomas Listerman
Staff(Communications & Marketing)
Marlene Tom Staff (AES)
Frank Williams Staff (Law)
Dave Wolber Faculty (A&S)
Mike Holmes Staff (HR)
Alex Mauer Staff (Facilities)
Jon Tao Staff (Koret)

*Chair
BOLD = UITC member

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Desktop Computing Subcommittee

Charge
Oversee the continuous improvement of USF's Desktop Computing services

Scope of Authority
The subcommittee may review and approve updates to existing systems, standards, policies and procedures, provided such updates do not require new resources. In the event that new resources are required, this subcommittee may make recommendations to the full UITC.

Meeting Frequency
This subcommittee must meet at least twice each fall/spring semester. More frequent meetings as needed.

Membership

Name Constituency
Edmond Kwok* Staff (ITS - ESI)
Christopher Anderson Staff (Development)
Sarah Blackburn Staff (Communications & Marketing)
Marcelo Camperi Staff (A&S)
Carol Cook Staff (ITS)
Stacy Daher Staff (ABS)
Alex Fedosov Staff (A&S)
Erin Grogan      Staff (SOM)
Art Karshmer Faculty (SOM)
Wilson Lee Staff (AES)
Hanna Lu Staff (Law)
Joel Oberstone  Faculty (SOM) 
Chris Witte Staff (SOE)
Randy Souther Librarian (Gleeson/Geschke)
Frank Williams Staff (Law)
Larry Montagna Staff (ITS)
Christopher Brooks Staff (A&S)
Nikki Williams Staff (ITS)
Patrick Kao                Staff (ITS)
Christina Tai Staff (SON)

*Chair
BOLD = UITC member

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Banner Governance Subcommittee

Charge
The Banner Governance Subcommittee provides oversight and decision-making authority related to the Banner administrative applications, including Student, Finance, HR, Advancement, Financial Aid, and all associated interfaces.

Responsibilities will include:

  • Recommending and Approving
    • Significant new cross-functional operating procedures
    • Data retention policies
    • Cross-functional training plans
    • Service integrations
    • Upgrade schedules
     
  • Advising on Banner-related product acquisitions
  • Overseeing and signing off on the completion of required product-related testing in Committee members' respective functional areas
  • Making decisions or recommendations based on issues escalated from the Banner General Entity Sub-Committee
  • Escalating to the UITC chair (VPIT), Cabinet, or Leadership Team as appropriate

Scope of Authority
The Banner Governance Subcommittee recommends, reviews, prioritizes, and approves significant cross-functional operational and strategic initiatives related to the Banner administrative systems, including:

  • Cross-functional Policies & Procedures
  • Banner-related Development Initiatives

The Committee will report to the UITC chair (VPIT) and seek approval for any Committee-sponsored recommendations that may have:

  • Significant financial or cross-functional operational impact
  • Substantial impact related to the University's mission

Meeting Frequency
This subcommittee meets monthly. More frequent meetings as needed.

Membership  

Position Name
Director, Application Services* Way Leon
Director of Payroll, Systems and Services Lori Bauwens
Senior Associate Registrar Kevin Wilson
Director of Advancement Services Kristopher Young
Director of Financial Applications (Business & Finance) Ivy Efendioglu
ITS Programming Manager Michael Fraley
Manager of Academic Operations and Planning Katherine Green
Associate Dean and Director, AES Michael Hughes
Head, Library Systems Karen Johnson
Sourcing Manager Michael Montgomery
Director of Student Accounts Connie Feltner
Director, Enrollment and Financial Services Susan Murphy
University Budget Managers Representative

Michael Harrington

Other full or part-time University representatives may be nominated and selected by the Committee, as needed.

Committee charge and membership are subject to review on an annual basis.

*Chair
BOLD = UITC member

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Learning Technologies Subcommittee

Charge
Oversee the continuous improvement of USF's Learning Technology Services and Media Services

Scope of Authority
The subcommittee may review and approve updates to existing systems, standards, policies and procedures, provided such updates do not require new resources. In the event that new resources are required, this subcommittee may make recommendations to the full UITC.

Meeting Frequency
This subcommittee must meet at least twice each fall/spring semester. More frequent meetings as needed.

Membership

Name Constituency
John Bansavich* Staff (ITS - CIT)
Xornam Apedoe Faculty (SOE)
Amanda Aaronson Faculty (School of Nursing and Health Professions)
Megan Bolitho Faculty (A&S)
Patricia Busk Faculty (SOE)
Ashley Conolly      Staff (AES)
Amy Gilgan           Librarian
EJ Jung      Faculty (A&S)
Uldis Kruze Faculty (A&S)
Jessica Lu      Librarian
Mathew Mitchell Faculty (SOE)
Larry Montagna Staff (ITS - CS)
Steve Morris Faculty (SOM)
Joel Oberstone  Faculty (SOM) 
John Perez      Faculty (A&S)
Vicki Rosen Staff (Gleeson/Geschke)
Kim Rutledge      Staff (Student Services)
Chris Witte Staff (SOE)
Greg Crum Staff (ITS - CIT)
John Shafer Librarian (Law)
Ken Yoshioka Staff (ITS - CIT)
Frank Williams Staff (Law)
Cornelia Van Cott Faculty (A&S)
Jennifer Chubb  Faculty (A&S) 

*Chair

BOLD = UITC member

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Security Services Subcommittee

Charge
Oversee the continuous improvement of USF's IT Security Services

Scope of Authority
The subcommittee may review and approve updates to existing systems, standards, policies and procedures, provided such updates do not require new resources. In the event that new resources are required, this subcommittee may make recommendations to the full UITC.

Meeting Frequency
This subcommittee must meet at least twice each fall/spring semester. More frequent meetings as needed.

Membership

Name Constituency
Walter Petruska* Staff (ITS - SS)
Edward Yoon Staff (AES)
Robert Bromfield      Staff (AES)
Dean Coit Staff (Univ. Life - Public Safety)
Ivy Efendioglu Staff (ABS)
Alex Fedosov Staff (A&S)
Edmond Kwok Staff (ITS - ESI)
Hanna Lu Staff (Law)
Jessica Lu Staff (Gleeson)
TBD Staff (SOM)
David Westgate Staff (ITS - CCNS)
Jason Rossi Staff (UL - One Card)
Chris Witte Staff (SOE)
Frank Williams Staff (Law)
Nicholas Recchia Staff (ITS - SS)
Mike Holmes Staff (HR)

*Chair
BOLD = UITC member

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Data Governance Charter

Purpose

The initial purpose of the Data Governance team is to review the data specifications of the reports included in the scope of the Business Intelligence project and identify and define those data points shared across business units, forming the foundations of a USF-specific Data Dictionary.  During the close of the Business Intelligence project, the Data Governance team is expected to review its charter and determine relevant changes for meeting Data Governance needs in the production/operational environment.

Goals

  • Functional Area-Specific: in conjunction with the Team Lead, review of fields and data points included in each defined report specification:
    • Target fields / data points that may be shared by multiple functional areas for group discussion and definition.
    • Apply technical specifications.
  • Team Review: review fields / data points identified by each functional area:
    • Provide a standard, enterprise definition of each identified field / data point.
    • Define how that field / data point will be used.
    • Identify field / data point ownership.
    • Work with technical resources to ensure technical specification is accurate.
  • Operational:
    • Track fields / data points that come up during discussion, but which do not fall in the immediate scope of the BI Project, for future review.
    • Establish change processes for managing updates to data definitions and associated technical specifications.
    • At close of the BI Project, re-evaluate team charter and make recommendations to the Executive Sponsors for the ongoing operational role of the Data Governance team.

Approach

Once the team is fully established, team members should define how they will approach the achievement of their goals.  In particular, what are the norms or ground rules to which the team will agree? How will the team make decisions?  How will work groups be managed?  How will the team hold each other accountable for these things and for task completion? Who will communicate team progress and with whom will they communicate?

Primary team communications and documents for this team reside in USF Projects / Basecamp.

Data Definitions agreed to by the Data Governance team will be tracked in a USF Data Definition database.

Meeting Frequency

Starting in September, the Data Governance team will meet monthly, for two hours, during the course of the Business Intelligence project, or will be called to convene as necessary by the Team Lead. In addition to the monthly team meetings, the Team Lead will convene working meetings with each functional area individually to review their area’s specific report specifications and identify fields / data points that may be of shared value.

Skills and Expertise Required of Team Members

  • Detailed knowledge of their functional area
  • Conceptual understanding of the role of information access and reporting in the University’s environment
  • Ability to make decisions by consensus
  • Ability to listen and value input from all participants across the institution
  • Commitment to clear, shared goals
  • Ability to work as a team and to interact on a regular basis to accomplish specific tasks.

Roles

Executive Sponsor
The role of the executive sponsor is to keep the organization focused and committed to the purpose and goals of the Data Governance team and to provide, when necessary, leadership support of recommendations made by the Data Governance team.  The Executive Sponsor serves as the escalation point if there are issues or concerns that cannot be fully addressed by the Data Governance team.

Steve Gallagher, VPIT, ITS
Members of the President’s Cabinet

Team Lead
The team lead oversees the implementation of the team vision and has excellent organizational, project management, and relationship-building skills. The team lead builds and manages the work of the Data Governance team.

Beth Forest, Sr. Systems Analyst, ITS

Team Members
The role of each team member is to participate fully in the achievement of the team’s goals, to consider the over-arching needs of the University in the achievement of these goals, and to work to maintain open and productive communication within the team environment.  Team members serve as the primary point of contact for their functional areas and are responsible for the communication back to their functional areas on determinations made by the Data Governance team. 

Once the team is established, the team should identify specific roles and determine responsibility for those roles (i.e. meeting logistics, taking and distribution of minutes, communication to stakeholders and executive sponsor, etc.).

Name
Dept
Lori Bauwens HR
Chris Brooks A&S
Jacquelyn Coronel                   SONHP
Beth Forest ITS
Carl Gayden SOM
Blake Grenier Law
Michael Harrington CIPE
Joe Henson CIPE
Michael Holmes HR
Ana Karaman      CIPE
Janice Lee Development
Ted Lydon CIPE
Marc Osborn Facilities
Renate Otterbach CIPE
Claudine Van Delden Provost
Carole Vineyard SOE
Kevin Wilson AES
Edward Yoon AES
Teresa Zane ABS

Technical Support Team Members
The technical support team members are key members of the Applications and DBA groups from Information Technology Services.  Their role is to provide technical guidance when appropriate.

Way Leon, Director, Applications Services, ITS
Michael Fraley, Manager, Applications Services, ITS
Kim Pham, BI Administrator, ITS

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