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Program Assistant II

The Program Assistant series includes positions that primarily provide administrative support to an individual/group.


In addition to the duties associated with Program Assistant I, the Program Assistant II may provide full administrative support services to one or two executives or meets a department’s varied administrative/clerical needs.

Minimum Hire-in Rate

Minimum After Probationary Rate



Scope & Effect:

The Program Assistant II typically is responsible for basic office procedures in the department.


The Program Assistant II works with individuals or groups from outside the department. The Program Assistant II identifies and locates the appropriate person to contact. The purpose of each contact is to plan, coordinate or advise on work efforts or procedures.

Supervisory Control:

The Program Assistant II works under direct supervision. Assignments are provided by the supervisor who indicates what is to be done, deadlines and priorities of assignments. The supervisor reviews completed work for accuracy and compliance with instructions and established procedures. The Program Assistant II uses initiative for routine work and refers unfamiliar situations or problems to supervisor for assistance.

Knowledge and Skills:

The Program Assistant II has knowledge of common office practices, procedures and policies. The Program Assistant II screens mail, phone calls and visitors and refers to appropriate personnel. The Program Assistant II arranges for conferences and meetings and makes travel/hotel arrangements. The Program Assistant II attends meetings to take and distribute notes, composes routine correspondence and edits and prepares reports. The Program Assistant II develops and maintains the department’s record keeping procedures and files documents.


Post high school education preferred. Two years of increasingly responsible experience in administrative support work or related education. Knowledge of several different procedures and functions. Ability to maintain effective relations with students, staff or outside contacts. Experience working with computer database systems, word processing and spreadsheet software. Must be customer service and team oriented.

Work Environment:

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or university vehicles. Examples of these include, but are not limited to, the use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations and traffic signals, etc.