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Program Assistant I

The Program Assistant series includes positions that primarily provide administrative support to an individual/group.


The Program Assistant I performs routine clerical and administrative support duties for one or several members of a department.

Minimum Hire-in Rate

Minimum After Probationary Rate



Scope & Effect:

The Program Assistant I performs work assignments for the department that are routine and involve a few tasks or procedures.


The Program Assistant I's personal contacts are with staff in the same division or with members of the general public. The Program Assistant I clarifies why the caller or visitor is in contact with the department and then refers the caller or visitor to the appropriate person.

Supervisory Control:

The Program Assistant I works under direct supervision to perform routine tasks. For both one-of-a-kind and routine tasks, the supervisor provides specific assignments that are accompanied by detailed and specific instructions and the supervisor checks assignments for completeness and accuracy.

Knowledge and Skills:

The Program Assistant I has knowledge of basic or commonly used rules, procedures or operations, which require some previous experience or training. The Program Assistant I has the skill to answer routine inquiries following detailed guidelines, to schedule appointments for supervisor based on specific instructions, to type letters and prepare reports from drafts and to set up and maintain office files. The Program Assistant I processes forms and explains their use to users. The Program Assistant I orders office supplies.


Post high school education preferred. One year responsible experience doing clerical and/or administrative support work or related education. Knowledge of general office procedures and ability to meet and deal with students, staff or outside contacts. Familiarity with working with computer database systems, word-processing and spreadsheet software preferred. Must be customer service and team oriented.

Work Environment:

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or university vehicles. Examples of these include, but are not limited to, the use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations and traffic signals, etc.