The University of San Francisco: Emergency Medical Response Service

Contact Us

Life Threatening Emergencies on Campus (from a campus) phone dial 2-9-1-1. From a cell phone or an off campus phone dial (415) 422-2911.

In case of a life-threatening emergency and calling from a campus phone, students, faculty and bystanders should call the Department of Public Safety's emergency number by dialing 2-9-1-1. If calling from an off-campus or cell phone, students should call (415) 422-2911. When notified, the Department of Public Safety will respond and dispatch the USF Emergency Medical Response Service (EMTs), who will provide professional level pre-hospital medical treatment for emergencies on campus. If the victim needs a higher level of care, the Public Safety Officer will call San Francisco EMS for assistance and the victim will be transported to the nearest hospital emergency department. 

Why Not 911?

Calling 911 connects you to the San Francisco City and County 911 Center where dispatchers are unfamiliar with the USF campus. Calling 2-9-1-1 or (415) 422-2911 dispatches USF Emergency Medical Response and Campus Police, who are able to arrive on scene within minutes. If additional assistance is required from San Francisco EMS, they will be dispatched and guided to your location by Campus Police.

Students are responsible for medical costs incurred during an off campus urgent care or a hospital visit. It is advisable to check with the facility regarding insurance coverage.

When to call EMRS

If you are asking yourself this question, you should probably call! Any of the following symptoms are reasons to call for immediate medical help:

  • Chest pain
  • Difficulty breathing
  • Severe bleeding
  • High fever
  • Disorientation
  • Uncontrollable vomiting
  • Loss of consciousness
  • Head injury


Don't let your friend just "sleep it off." You could be ignoring the potentially fatal symptoms of alcohol poisoning. Call for help immediately if you notice any of the following symptoms in a friend:

  • Mental confusion
  • Difficulty waking up
  • Cold or pale skin
  • Very slow or irregular breathing
  • Vomiting

Please don't let fear of getting someone in trouble prevent you from getting medical help for a friend.

Learn more about Alcohol Education at Health Promotion Services.

When NOT to call EMRS

USF EMRS should not be used for diagnosis of a medical condition or for delivery of non-emergency first aid supplies.

Non-Emergency Services

Our office number for administrative and other questions is (415) 422-2394. We are located in UC, on the 5th floor.

You may also send us a message through our contact form.