4.1 Opening Vignette: Data Warehousing and DSS at Group Health Cooperative

2-3 million data records are processed monthly

• How to manage?

• How to use for decision support?

• How to hold down costs?

• How to improve customer service?

• How to utilize resource effectively?

• How to improve service quality?

• Answers

• Develop a comprehensive database (data warehouse) and DSS approach

• Very effective

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