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Hailey Anderson
Senior, Philosophy
General manager of Crossroads Café
If you’re trying to find Hailey Anderson on campus, it’s a pretty safe bet she’ll be at Crossroads Café. “I’ve definitely spent more time here than anywhere else on campus and I even lived in the dorms,” says the general manager of the student-run café.
Anderson oversees about 60 employees, takes inventory, handles the ordering of coffee (Bon Appétit, USF’s food service provider, handles food ordering), helps with hiring staff, and makes sure everything runs smoothly. As Anderson puts it, she’s the one “ultimately responsible for anything that goes wrong.”
That’s a lot to keep track of, especially for someone without any food experience before starting as a freshman working at one of the food stations. Anderson had such a great time that first year that she wanted to make sure everyone enjoyed working there as much as she did. She rose through the ranks and was promoted to general manager her junior year. “If you can make it easy for someone else, make them happy in their job, that’s great,” she says. “Customers can tell when someone doesn’t want to be serving them.”
More Professional: During her tenure, Anderson has helped professionalize the operation. She has put into place a training program for all new employees, instituted regular employee evaluations, and set up checklists for each shift to make sure everything gets done on time. She also meets weekly with supervisors.
Always on Call: “Very rarely can I come in here and not get asked a question,” says Anderson, who stops by at all times. “I take everything into account, from the way it looks to the way employees behave.” She also knows to expect phone calls and text messages at all hours, even on the weekends. “It’s just expected,” she says of the time outside the 20 to 30 hours a week she spends at work. But, Anderson says, “It’s a really cool opportunity. I can’t imagine any other place on campus where I could have gotten so much experience.”
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