General

• How can I report a problem with USFconnect?
• How can I change my USFconnect Password?
• What browsers are supported in USFconnect?
• Page can not be displayed, Action Cancelled, or Repeated Password failures errors
• How can I change USFconnect's default timeout?

E-mail

• How do I access my e-mail?
• How much space do I have for e-mail?
• How do I check my USFconnect e-mail from an e-mail client, like Eudora or Outlook?
• If I can check my e-mail via the USFconnect web site, why should I keep using Eudora (or Outlook, etc.)?
• I'm using Eudora and under Dominant I have both a Deleted folder and a Trash folder. Why?
• How do I empty my deleted folder so I can get rid of all my deleted messages?
• People who reply to my messages are getting a "connection refused by lucas.usfca.edu" error. What's wrong?
• Can I forward my USFconnect e-mail to another e-mail account?
• How do I subscribe to e-mail folders in USFconnect's e-mail interface?
• How do I add a Vacation message to my USF Connect email account?

Groups

• How can I join a group?
• Why would I choose to make my group private or public?
• What category should I choose for my group?
• What policies govern USFconnect Groups?
• How do I get my group removed from the system?

Calendar

• How do I check my calendar?

Student Services

• Why isn't the system available 24 hours?
• Where are my grades? or I am missing a grade for a course.
• What does this grade mean?
• How do I have an official transcript sent?
• Why do I have a hold?
• Why am I not eligible to register on the web?

General

USFconnect's Campus Pipeline software runs smoothly in the following browsers:

Please note: the Web for Students and Web for Faculty (a separate application linked to USFconnect) sections of USFconnect were recently upgraded. The new upgrade has, unfortunately, a more limited list of supported browsers. We are hoping with our next upgrade to USFconnect, planned for late Spring '05, to resolve some of the potential browser conflicts.

Web for Students / Web for Faculty Supported Browsers:

On top of this your Web Browser must support 128-bit encryption.
For all versions of Windows (except Windows 2000) this is available as a patch for your Internet Explorer from the Windows Update web page.
For Windows 2000 users you will need to download and install the Windows 2000 High Encryption Pack from Windows Update.
For Macintosh Users will be included with both the Internet Explorer 5.1.6 or Netscape 4.79 downloads.

By default, USFconnect has been set to timeout after eight (8) hours of inactivity. Using the steps below, you can lower your timeout. Regardless of what timeout you choose to set, ITS encourages you to log out of USFconnect if you leave your computer unattended or, if on a PC, lock your computer using Ctrl+Alt+Delete.

To change this timeout to something shorter or longer, please do the following:

1. Log into USFconnect: http://usfconnect.usfca.edu
2. Click on the Options button located just under the USF log.
3. Expand the User Options Menu so you can see the choices available.
4. Click on the link for Timeout.
5. In the Set System Timeout window select the number of minutes you want to set the timeout to from the pop-up menu. 240 minutes (or 4 hours) is the current default timeout.
6. Click the OK button to save the changes. It will take approximately 15-minutes for the timeout change to take effect.

E-mail

Please select the appropriate set of instructions for your platform:

• Setting up Eudora on a Macintosh
• Setting Eudora on a PC

This one is easy! Because you can check your e-mail anywhere, anytime! So, if
you are off in Tahiti for the weekend and decide you absolutely have to know
what's happening in the office, you can just go to the local Tahitian Internet
Cafe, log into USFconnect, and get all the news and gossip you can possibly
stand! Yes, it is that easy. Look out Yahoo and Hotmail!

The other key thing to mention about the web interface is that it is where you
get to do some important stuff, like setting up your vacation response: "Hi.
Sorry I can't really reply to your message, but I'm lying on a beach in Tahiti
drinking a cool and refreshing cocktail and am nowhere near a computer. I'll be
back, sadly, on January 3rd, and will respond to your message then."

If you are a faculty or staff member and have been at USF a while, you used the Ace mail system. That system used a Trash folder, so you had a trash folder migrated to the USFconnect system from Ace. However, the default "Trash" folder in USFconnect is called the "Deleted" folder. So you now how both "Trash" and "Deleted" folders.

You can set your Eudora program to use the Deleted folder as your default trash, and eliminate your trash folder. Contact the ITS Help Desk at (415) 422-6668 for assistance with this process.

In the USFconnect web interface, click on the folder named "Deleted." In the right-hand frame, just above the first message in the folder, you will see a check box next to the words "Select all displayed messages." Check that box, then click the "Delete" icon in the top navigation bar. The messages on that page will be deleted. Repeat this process until all your messages are gone.

If you use Eudora or Outlook, you can delete messages from your deleted folder in the same way that you delete messages from any other folder.

Yes, you can. We do, however, encourage you to continue to check the USFconnect website for updates and information regarding the University and your role here. There are many features in USFconnect which are not related to e-mail.

To forward your USFconnect e-mail:

• Log into the USFconnect website (do NOT go into e-mail)
• Click the Options button (located just under the USF logo)
• Under the User Options Menu, click on E-mail (if you do not see any thing under the User Options Menu, click on the little arrow to the left of the User Options Menu selection to expand the options)
• From the selections that appear to the right, click on the link for Auto Forward
• In the Auto Forward field, enter the e-mail address you want to forward to
• Click the OK button
• Return to the main USFconnect window by clicking on the My Connection tab.

This setting can take up to 20 minutes to take effect. Please wait 20 minutes before testing to see if it works.

There is another way to forward your e-mail within the e-mail web interface. You should, however, only use the forwarding option within the e-mail web interface if you want to keep copies of your e-mail on the USFconnect server as well as have them be forwarded to another e-mail address (optional forwarding instructions).

1. Log into USFconnect (http://usfconnect.usfca.edu).
2. Click on the e-mail icon.
3. When the e-mail application loads, you'll notice on the left the current list of subscribed folders. Click on the Subscribe link.
4. In the Subscribe & Unsubscribe window, ALL of your Ace / USFconnect folders should be listed. All folders with a P in the folder icon need to be subscribed to. Simply click on folder to subscribe to it. Once you have subscribed to all the folders listed, click the Done button.

Click here for more detailed instructions.

Groups

First, note that registered student organizations must be accessible to all students, so their group sites must be public. For other kinds of groups:

You would choose to make your group private if you need to restrict membership to specific people, for example, the members of a committee. Keep in mind, however, that making your group private means that you will need to specifically admit or deny each person who requests membership in your group through the "Manage Members" area of the group portal. If your group does not really need to be private and/or you don't want to have to manage the members, then make your group public.

The categories that currently exist for groups were based upon current categories for registered student organizations at USF, as well as other kinds of organizations that the USFconnect Action team judged would be needed. If you do not think there is an appropriate category for your group, contact us at usfconnect@usfca.edu.

USFconnect Groups is governed by our Groups Policy and Membership Policy.

To have your group deleted, send a request for deletion to usfconnect@usfca.edu.

Calendar

Student Services

• P "Passing," at least at the lowest passing level (D-); the units will be counted toward the total units required for graduation, but not in computing the grade point average.
• S,U "Satisfactory" or "Unsatisfactory" are notations given in certain courses. If an "S" grade is received, the units will be counted toward the total units required for graduation, but not in computing the grade point average.
• I "Incomplete" denotes an examination or required assignment which has been postponed for a serious reason after consultation with the instructor. Students who have not contacted the faculty member regarding completion of course requirements are subject to a failing grade.

  Students given approval to postpone course requirements must complete them on the date specified by the faculty member. If the notation is still incomplete at the close of the following semester it is converted to a failing grade (F).

  Students in the School of Business Administration and College of Professional Studies are required to sign a Contract for Removal of Incomplete form and meet the deadlines established in the contract which is co-signed by the instructor. A student who fails to complete course requirements within the allotted time will receive an "F" and be required to repeat the course. All applicable registration and tuition and fee payments are required to repeat a course.

• IP Work "In Progress": final grade to be assigned upon completion of the entire course sequence in courses predetermined by the dean. IP notations, if not cleared by the specified time will revert to an "F".
• W "Withdrawal" is a notation used by the Registrar's Office when a student drops a course after University census date.
• NR Grade "Not Reported" by instructor within 10 days after the examination period is a notation used by the Registrar's Office. To correct the academic record the instructor must file a change of grade form. "NR" carries no connotation of student performance and no grade point value is given.
• AU "Auditor": course not taken for credit; regular tuition is charged for audited courses.
• RC "Registration Canceled" is placed on the permanent academic record when the Bursar cancels registration due to nonpayment of tuition and fees.
• CR A notation given for faculty-assessed learning units where credit is granted.

• Gleeson Library|Geschke Center: (415) 422-2660
• Bursar's Office: (415) 422-6342
• Residence Life: (415) 422-6824
• College Offices (Academic Holds)
  • College of Arts and Sciences: (415)422-6373
  • College of Professional Studies: (415) 422-2150
  • McLaren School of Business - Graduate: (415) 422-6314
  • McLaren School of Business - Undergraduate: (415) 422-2521
  • School of Education:(415) 422-6525
  • School of Law:(415) 422-6778
  • School of Nursing: (415) 422-2023

If your school or college is participating in web registration, you will have access to web registration as of your registration appointment time. If you do not have an appointment time, your access will begin at 9:00 a.m. on the first day of registration.

If you attempt to access web registration before your appointment time or before 9:00 a.m. on the first day of registration, you will receive a message that you are not eligible to register on the web. This message will no longer display and your access will work normally after your registration appointment time has come or, if you do not have an appointment time, after 9:00 a.m. on the first day of registration.