University of San Francisco (USF)

CAMPUS LIFELINE SURVEY - Test Yourself

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1. You’ve noticed some changes in a student/acquaintance and are concerned. She misses meetings and classes, looks tired and sad almost every day, and doesn’t seem to have friends to whom she can talk. You mention this to a friend and find out that others are also concerned about this person.

What would be the best way to handle the situation?

a.) Put an anonymous note in her mailbox suggesting that she visit Counseling and Psychological Services.
b.) Ask to speak with her privately.
c.) Ignore the situation because it might go away on its own.
d.) Have someone else speak to the student because she might not feel comfortable getting help from you.

2. You hear someone shouting loudly at a staff person. You see he is physically agitated, pacing and becoming louder. Then he says: “You need to help me … I need some answers or else! This place is making me crazy. You’ll be sorry if I don’t get what I need now.”

Which of the following things might you do?

a,) Alert someone else so that you can work as a team to help the person.
b.) Call USF Public Safety.
c.) Try to diffuse the situation by talking to the person in a calm and caring way.
d.) All of the above.