Jonathan Barsky

• Ph.D. Business Administration - Marketing, Golden Gate University, 1991
• M.S. Hotel, Restaurant and Travel Administration, University of Massachusetts, 1981.
• B.A. Spanish, Minor in Business Administration, Bucknell University, Lewisburg, Pennsylvania, 1978

• BA302-03: Marketing
• BA302-04: Marketing
• BA366-01: Customer Satisfaction

• At University of San Francisco since 1985
• Assistant Professor, Central Michigan University, School of Business (1983-1985)
• Assistant Professor, University of New Hampshire, Whittmore School of Business and Economics (1981-1983)

• Finding the Profit in Customer Satisfaction: Translating the Best Practices into Bottom-line Result, NTC/Contemporary Publishers: Illinois, 1999
• “The Satisfaction Gap: Converting Satisfied Customers Into Repeat Customers” IAHMS/EuroChrie Autumn, Barsky. J, Conference 1996, Leeuwarden, The Netherlands. November 6-8, 1996
• "Building a World Class Service Program” Cornell Hotel and Restaurant Administration Quarterly, 1996 (Lead Article), Barsky. J
• 30+ articles published during 1995-96 in such magazines as Buick Customer Care, Country Business, The Advertiser, Incentive, etc.
• World-Class Customer Satisfaction, Irwin Professional Publishers: Homewood, Illinois, 1995.
• “Bridging the Gap: Linking Education to Jobs,” Insights, Vol 2 Issue 1, 1995, Barsky. J. and D. Irigoyen

• Semi-finalist, USA Today/RIT Quality Cup Challenge (1996)
• Appointed to the California State Committee on Education and Tourism (1993)
• "Outstanding Research Award", McLaren School of Business, University of San Francisco (1991-1992)
• "Best Paper Award" - "Philanthropy as a Cost Effective Marketing Tool." Academy of Marketing Science Annual Conference, Niagara Hotel, May 11, 1984.