The University of San Francisco: Online Education

Policies and FAQ

Policies

Academic Policies and Procedures

Before registering, please note the following:

The University of San Francisco General Catalog serves as your major reference for rules, regulations, and policies required to successfully complete all degree requirements. This important reference includes a complete description of all programs and courses, academic information and policies, financial and tuition information, a listing of the faculty, and other descriptive information about the University and its requirements.

You are responsible for knowing all academic rules and regulations affecting your program of study, including degree requirements as set forth by your school/college. Failure to read or understand the requirements does not relieve you of this responsibility. If you register for courses without consulting your adviser or without your adviser's approval, you must accept full and complete responsibility, academic and financial, for any errors or courses taken that do not meet the requirements of your program.

The University reserves the right to add or cancel classes and change regulations, fees, and other information in this publication. Please consult the University of San Francisco General Catalog for further information on these policies and procedures.

Incomplete and Not Recorded Grades

An Incomplete "I" grade or Not Recorded "NR" not removed by the end of the subsequent semester will be converted automatically into a Failing "F" grade. It is the student's responsibility to complete course work in a timely manner.

Withdrawal/Leave of Absence from University

Students planning to take a leave of absence or withdraw from the University need to contact their respective Dean's office to initiate withdrawal procedures. The Petition to Withdraw from the University and Leave of Absence forms are completed by the Dean's office and sent to the Office of the Registrar. The leave of absence or withdrawal becomes final only when a completed form or a notice of intent to take a leave or withdrawal has been filed with the University. Students who simply absent themselves from class without providing appropriate notice of intent to take a leave or withdraw will have failing grade(s) posted to their record. Leaves of Absence and Withdrawals from the University must occur on or before the last day to withdraw from classes for any semester.

Refund Policy

For instructions regarding a refund please visit the Refund page.

FAQs

How do I register online?

For instructions on how to register online visit Online Registration Instructions.

Where do I find my password/PIN number?

Questions about passwords/PINs may be directed to the ITS Help Desk at (415) 422-6668 or at itshelp@usfca.edu.

How do I view my holds?

Prior to registration, all holds (registration blocks) must be cleared. Please check USFconnect to verify that you do not have any holds on your account prior to your assigned registration date. Information on how to clear a hold can be obtained from the department that placed the hold on your account.

What are the tuition rates and fees?

For tuition rates and fees, please visit Tuition.

What are my payment options?

Please visit Tuition & Billing for information on payment options.

How do I change my address?

Students may change their addresses directly on USFconnect online at http://usfconnect.usfca.edu (click on the "Student" tab, click on "Student Self Service," then click on the "Personal Information" tab, and click on "Addresses and Phones") or they may notify the Enrollment and Financial Services For Online Degree Programs Office (Lone Mountain 265) in person. Because the University corresponds with students through the mail and email, it is very important for students to keep an accurate and up-to-date address on file with the school.

How do I view my grades?

Grades are recorded online by each instructor. Grades are available for viewing and printing online at http://usfconnect.usfca.edu (click on the "Student" tab, click on the "Click Here" button under "Student Self Service," click on the "Student" tab, click on "Student Records," and then click on "Final Grades").

Because grades are available online, grade reports are not mailed to students except upon request. Students who wish to be mailed grades should request an official transcript (see "How do I request my transcripts?").

How do I request my transcripts?

Current students should access the online transcript request service through USFconnect. Transcripts requested online will not be released if a student has any outstanding financial obligations with the University. The fee for official transcripts is $5.00 per copy and should be made at least one week in advance of the date required. Extra time should be allowed during registration (April, August, and November) and following Commencement periods (May-June, December-January). USFconnect Users:

Current Students

  • Log on to USFconnect
  • Click on the "Student" tab.
  • Under "Student Self Service" click on the "Click here" button"
  • Click on the "Student" tab
  • Under the "Student Records" menu, click on "Request an Official Transcript or Enrollment Certificate"

Alumni

  • Log on to USFconnect
  • Click on the "Alumni" tab
  • In the "Transcripts" channel, click on "Request an Official Transcript or Enrollment Certificate"
  • Click here to go to USFconnect

How do I request a verification or certification of enrollment?

Current Students

  • Log on to USFconnect
  • Click on the "Student" tab
  • Under "Student Self Service," click on the "Click here" button
  • Click on the "Student" tab
  • Under the "Student Records" menu, click on "Request an Official Transcript or Enrollment Certificate"

Alumni

  • Log on to USFconnect
  • Click on the "Alumni" tab
  • In the "Transcripts" channel, click on "Request an Official Transcript or Enrollment Certificate"
  • Click here to go to USFconnect

How do I take a Leave of Absence?

Students who wish to take a Leave of Absence need to contact their respective Dean's office.

How do I withdraw from the University?

Students who wish to withdraw from the University need to contact their respective Dean's office.

What is the refund policy?

For instructions regarding a refund please visit the Refund page

When is Tuition due?

For tuition and fees, please visit Tuition and Fees Schedule