Common Questions

Please follow the review our USFwireless troubleshooting solution.
Once logged into the network, please make sure you have Network Access Control (NAC) installed.

Please follow the instructions to reset your password and ensure your LAN password and USFconnect passwords are synched.

How do I change my password if I am unable to use wireless or log into a USF computer?

If you are not able to get onto the internet to reset your password, you can call or visit the ITS Help Desk and we can assist you: 415-422-6668
Hours and Locations

ITS does not provide Ethernet cords. However, the Office of Residence Life provides them on a first-come, first-served basis. Please contact ORL or your Residence Hall front desk for more information.
ORL Website: http://www.usfca.edu/residence_life

Which Ethernet port should I use in my ResHall room?
I am in a room with only one Ethernet port, how can my roommate and I both connect at the same time?

No, personal routers are not permitted. Each individual student is provided one Internet (Ethernet) access point to plug into. Wireless routers are not permitted on-campus because they disrupt the internal USF network unless they have been approved and installed by USF ITS. Please respect the policy and maintain your Internet access privilege.

What do I need to know in order to successfully use the Internet when on campus?

To ensure your computer successfully functions on the USF network, please ensure that your computer meets the minimum requirements found on the Personal Computer Purchase web page.

The USF network is restricted in order to maintain network security, abide by Government and State legislation and policy, and maintain an academic and educational internet experience aligned with USF's Mission and Values.

How can my relative, friend, or guest, access the internet through their computer when visiting me?

USF guests can request a One-Time account by contacting the Help Desk.
For one-day guest access, please call the Help Desk at 415-422-6668.
One-week guest access must be obtained in-person at the Help Desk. Please have a valid photo ID present.

When you are unable to connect to wireless, here are the steps to follow:
Change/reset your password
Ensure you pass all the requirements for NAC
Ensure your anti-virus program and OS (operating system) is updating regularly
Bring your computer to the ITS Help Desk
Please note: The Help Desk will provide a free comprehensive consultation and virus clean-up of your computer. However, during peak time periods, such as the start of school and during finals, the Help Desk has a five-business day check-in policy. While we can provide a five-minute initial consultation when you bring your laptop to the Help Desk, to maintain our free expert services, computers will need to be checked in and can take up to five business days to complete service during peak periods. Depending on the severity of the situation, we may also refer you to an outside source to assist in the reinstallation of your operating system when it falls outside our Service Level Agreement.

If you would like to print a paper(s), etc, you can visit one of the computer labs. Log in using your USFconnect authentication information and then print to one of the University printers. You pay using your USF Onecard.
Beginning in Fall 2012 Ricoh multi-function printers are accessible in public areas on campus as well as in labs, making it easier than ever to print from your computer. Please browse to the Pharos web page for information and software to install on your computer.

Please visit the One Card and Campus Security website for more information about the One Card services.

Your can share documents created or uploaded using DonsApps Docs, USF's branding of Google Docs. Docs has document, spreadsheet, presentation, and drawing modules.
How to: Share files with DonsApps Docs (Google Docs)