The University of San Francisco: Information Technology Services
Template - HD - Gilbert

Service Management (USF Support)

USF Support is your 24/7 self service support portal in which you can create a service ticket, review your tickets, and communicate directly with the ITS Help Desk about an open ticket. Within the service desk you can also search for answers before requesting assistance.

USF Support is available from the USF Support icon in USF Connect, directly at support.usfca.edu, and from one of the links on this page. When you access it from a link, you need to log in with your USF Connect username and password.

Although this web page focuses on the ITS use of USF Support, it is also used by the Law School Help Desk, One Card and Campus Security Services, the Center for Institutional Planning and Effectiveness, the Office of Communications and Marketing, Development, the Online Degree Program, One Stop, and the USF Project Management Office.

Facilities Management has a link to its FAMIS service request system within USF Support as well. Some of these different service areas are found under subheadings in the Self-Service navigation section on the right side of the page. Additional forms for submitting specific requests such as Office Moves, Equipment Requests, Budget Requests, Communications and Marketing Services, and Project Initiation are found by clicking on the Service Catalog link.