Welcome to the Desktop Support/Help Desk Customer Service Homepage.
Desktop Support combines the Help Desk and portions of the former Technical Support group.

Getting Help from ITS | ITS Services | Help Desk Hours Contact Information & Staff

Online Help and Support

Search the new ITS Online Support portal 24 hours a day for answers to USF-specific computer questions and thousands of help topics for standard applications. If you don't find what you're looking for, you can create an online Help Request without having to call or write the Help Desk. The Online Support portal may also be reached from a tab in USFconnect.

Information on Getting Help

ITS Mission Statement

Getting Help from ITS and the Help Desk

ITS Priority Matrix: learn how ITS determines priorities for the various issues we handle.

ITS: Technology Related Services

• Account Services - description of various computer-related accounts available to the USF Community
  • Student Account Information
  • Faculty & Staff Account Information
• Application Services
• Computer Labs
• Computer Support Services
  • Replacement Project - Main Page
  • Software Information
  • Privately-Owned Computers
• Classroom Technology Services: classroom computing resources
• Network Services
  • Wireless Services
• Telephone Services
• Training Services
  • Center for Instructional Technology (CIT): training for faculty & staff

Help Desk Contact Information and Staff

Hours and Contact Information:

ITS Help Desk
Lone Mountain North, 2nd Floor
Service Hours
Online Support
415-422-6668
itshelp@usfca.edu
Directions

Staff:

• Jim Uomini, Desktop Support Manager
• Nikki Wright, Help Desk Supervisor
• Gilbert Lee, Desktop Support Technician
• Frank Williams, Desktop Support Technician
• Nick Recchia, Desktop Support Technician
• Jason Luong, Desktop Support Technician
• Tim Ngo, Desktop Support Technician
• Vince Villarama, Desktop Support Technician
• Michael Lee, Regional Campus Support Technician

Photo Gallery - Put a face to the voice

Part Time Technicians:

• Andrew Bolles
• Clark Braunstein
• Iyassu Essayas
• Nicholas Key
• Ahsan Mir
• Jason Tsuchida