Welcome to the Desktop Support/Help Desk Customer Service Homepage.
Desktop Support combines the Help Desk and portions of the former Technical Support group.

Getting Help from ITS | ITS Services | Help Desk Hours Contact Information & Staff

Online Help and Support

Search the new ITS Online Support portal 24 hours a day for answers to USF-specific computer questions and thousands of help topics for standard applications. If you don't find what you're looking for, you can create an online Help Request without having to call or write the Help Desk. The Online Support portal may also be reached from a tab in USFconnect.

Information on Getting Help

ITS Mission Statement

Getting Help from ITS and the Help Desk

ITS Priority Matrix: learn how ITS determines priorities for the various issues we handle.

ITS: Technology Related Services

• Account Services - description of various computer-related accounts available to the USF Community
  • Student Account Information
  • Faculty & Staff Account Information
• Application Services
• Computer Labs
• Computer Support Services
  • Replacement Project - Main Page
  • Software Information
  • Privately-Owned Computers
• Classroom Technology Services: classroom computing resources
• Network Services
  • Wireless Services
• Telephone Services
• Training Services
  • Center for Instructional Technology (CIT): training for faculty & staff

Help Desk Contact Information and Staff

Hours and Contact Information:

ITS Help Desk
Lone Mountain North, 2nd Floor
Service Hours
Online Support
415-422-6668
itshelp@usfca.edu
Directions

Staff:

• Nikki Wright, Client Support Services Manager
• Gilbert Lee, Client Support Specialist, Regional Campus Support Coordinator
• Frank Williams, Client Support Specialist
• Nick Recchia, Client Support Specialist
• Jason Luong, Client Support Specialist
• Tim Ngo, Client Support Specialist
• Vince Villarama, Client Support Specialist