• How can I report a problem with USFconnect?
• How can I change my USFconnect Password?
• What browsers are supported in USFconnect?
• Page can not be displayed, Action Cancelled, or Repeated Password failures errors
• How can I change USFconnect's default timeout?
• How can I make USFconnect be my main webpage?
• Will USFconnect run on my Macintosh?
• What services can I access through USFconnect?
• Other USFconnect FAQs

How can I report a problem with USFconnect?

Within USFconnect, there is a link in the right column of the My Connection page for the Help Desk. From there you can fill out a form which, when you submit it, will be sent automatically to the ITS Help Desk. A Help Request will be created and a technician will get in touch with you regarding your problem.

How can I change my USFconnect Password?

Please click here to access our Changing Passwords FAQ.

What browsers are supported in USFconnect?

USFconnect's Luminis software has been tested and confirmed to work with the following browsers.

Windows*

• Internet Explorer: 6.0 (SP1), 5.5 (SP2)
• Netscape: 7.2

Macintosh*

• Netscape: 7.1 (OS 10.3), 7.02 (OS 9)
• Safari: 1.2
• Internet Explorer 5.1.7 (OS 9)

*Other browsers and versions may work with Luminis, but have not been tested by the vendor. Informal testing by ITS has found Firefox 2.0 to be compatible with Luminis.

Please note: the Self Service for Students and Self Service for Faculty (a separate application linked to USFconnect) sections of USFconnect have their own list of supported browsers.

Self Service for Students / Self Service for Faculty Supported Browsers:

Windows*	Mac OS X*
Internet Explorer 6.0	Netscape 7.2
Netscape 7.2 and 8.1	Firefox 1.5
Firefox 1.5

In addition, your Web Browser must support 128-bit encryption.

*Other browsers and versions may work, but they have not been tested by the software vendor. Informal testing by ITS has found Firefox 2.0 to be compatible with Self Service applications.

Page can not be displayed, Action Cancelled, or repeated password failures

This is typically caused by using a web browser that does not meet the Browser Requirements of USFConnect. Specifically by a web browser that does not have 128-bit encryption enabled. 128-bit encryption is typically included in the latest versions of both Windows and Macintosh browsers. If your current web browser does not support 128-bit encryption, then you will need to upgrade to a version listed in the Browser Compatibility Chart.

How can I change USFconnect's default timeout?

By default, USFconnect has been set to timeout after eight hours of inactivity. Using the steps below, you can lower your timeout. Regardless of what timeout you choose to set, ITS encourages you to log out of USFconnect if you leave your computer unattended or, if on a PC, lock your computer using Ctrl+Alt+Delete.

To change this timeout to something shorter or longer, please do the following:

1. Log into USFconnect: http://usfconnect.usfca.edu
2. Click on the Options button located just under the USF log.
3. Expand the User Options Menu so you can see the choices available.
4. Click on the link for Timeout.
5. In the Set System Timeout window select the number of minutes you want to set the timeout to from the pop-up menu. 240 minutes (or 4 hours) is the current default timeout.
6. Click the OK button to save the changes. It will take approximately 15 minutes for the timeout change to take effect.

Will USFconnect run on my Macintosh?

Yes. USFconnect will run on both Macintosh and Windows computers.

What services can I access through USFconnect?

Many services are provided with no additional login required. Others require a separate login.

Other USFconnect FAQs