Over move-in weekend, 8/20-8/21, ITS will have staff located in the lounges of Xavier, Hayes-Healy, and Gillson residence halls. If your answers are not resolved with the phone and computer information provided below, you can contact us directly or use the sign-up sheet at the front desk of your residence hall to indicate you need assistance and for what. Over the weekend, ITS staff will periodically be checking in with front desk staff regarding those who may need assistance.

Caviet: The beginning of the fall semester is the busiest time of year for ITS. Please be patient with us as we try to address your issues and understand that many others are also trying to get assistance. We are doing the best we can to help you!

Phone Related

How do I set up my voicemail?

• Instructions for how to use your residence hall phone and voicemail were included in the envelope with your phone and USFconnect information letter. If you did not get a letter, please visit the ITS Help Desk in Lone Mountain North, 2nd Floor. We have also provided some phone and voicemail instructions at the front desk of each residence hall.
• If you need your voicemail password reset, you must call x6005 from the phone you wish to set up for voicemail. PLEASE NOTE: If you are in a double room with a roommate, the voicemail boxes are assigned with a 1 or 2, ext+1, ext+2 [xxxx1 or xxxx2]. Only assign a password to your own mailbox.

I live in Pedro Arrupe. How do I access my voicemail?

• To reset your voicemail call 1-800-829-1011, #1 to initiate a new trouble report. When customer support answers, please let them know that you want your voicemail password reset. They will create a ticket and reset your voicemail password. To access your voicemail box call 415-276-2021 or 415-571-2061, and enter your voice mail password.

I’m a returning student. Will I get to use the same access code I used last year?

• Yes.

How do I get my off-campus access code?

• ITS provided letters for all residence hall students and they should be available at your residence hall front desk or in your residence hall mailbox. If you did not receive a letter, please visit the ITS Help Desk in Lone Mountain North, 2nd Floor.

What do I do if my phone doesn’t work?

• Call x6668 or email itshelp@usfca.edu to report the problem. If leaving a voice message for us, be sure to note your full name, USFconnect username, extension and room location. If possible, leave an alternate number where you can be reached (like a cell phone). Make sure you speak slowly and clearly.

What do I do if my phone/Ethernet jack is broken?

• Call x6668 to report the problem. If leaving a voice message for us, be sure to note your full name, USFconnect username, extension and room location. If possible, leave an alternate number where you can be reached (like a cell phone). Make sure you speak slowly and clearly.

Computer Related

How do I connect to the network?

• Most computers are now “plug and play,” meaning once you set up your computer, all you need to do is plug your Ethernet cable into your computer and then into the network jack. The network jack is marked with a red tag.

Does ITS have any additional FAQs?

• Yes, our FAQs are located: www.usfca.edu/its/faqs/index.html.

What should I do to protect my computer from viruses and other threats?

• Make sure you have antivirus software installed and updated regularly on your computer (required by our Security Policy, and available for free): www.usfca.edu/its/security/virus.html
• Make sure you regularly update your computer with critical updates and security patches:

Windows XP: www.usfca.edu/its/faqs/xp_win_update\index.html
Windows 2000: www.usfca.edu/its/faqs/win2k_update\index.html
Macintosh: use the Software Updater.

• ITS provides information and resources for computer security on the USFsafenet webpage.

May I use a wireless device in my room?

• No. The University’s Security Policy does not currently allow the use of personal wireless devices in residence hall rooms. Contact itshelp@usfca.edu if you would like more information as to why this is.
• For general information about wireless access on campus, please check out our wireless page: http://www.usfca.edu/its/support/wireless/index.html.

Does ITS help me with my personal computer?

• ITS is limited in the help we can provide for privately-owned computers. We will do whatever we can to help you connect to the University network and campus resources, but normal software and hardware troubleshooting is not possible. Please see our webpage on privately-owned computers: www.usfca.edu/its/desktops/privately_owned.html.

Who should I call if I have a problem?

ITS Help Desk
itshelp@usfca.edu, 415-422-6668
Lone Mountain North, 2nd Floor

Monday – Thursday: 8:00 am to 8:00 pm
Friday: 8:00 am to 5:00 pm
Saturday & Sunday: Closed

If you call us to report a problem and need to leave a voice message, be sure to note your full name, USFconnect username, extension and location. If possible, leave an alternate number where you can be reached (like a cell phone). Make sure you speak slowly and clearly.