Banner/Concur
General FAQs
E-mail
Networking & Connectivity
Phones
Printing via the Network
Security & Virus Related
USFconnect
USFwireless

Banner/Concur

• General Banner FAQs
• Self Service Banner for Faculty & Advisors
• Self Service Banner for Students
• Self Service Banner for Finance
• Concur

General Information

• Does ITS support Windows Vista?
• When does ITS plan to install Windows Vista?
• Are Microsoft Office 2007 files compatible with older versions of Office or Office for Macintosh?
• When does ITS plan to install Microsoft Office 2007?
• Does ITS support my personal computer?
• I need to buy a computer. Do you have any recommendations?
• Where are the computer labs and what resources do they provide?
• I'm having problems accessing Blackboard. What should I do? Check out our FAQs on:
  • Blackboard Supported Browsers
  • USFconnect & Blackboard Access Issues (with info on popup blockers, firewalls and clearing cache and cookies)
  • Using a Web Accelerator at Home?

E-mail

• How do I set up an e-mail client to access USFconnect email?

• Can I forward USF e-mail to another e-mail address?
• What is USF doing about Spam and what is PureMessage?

Networking and Connectivity

• What are the minimum standards for connecting my PC or Mac to the USF Network?
• Are there any places where I can hook my laptop into USF's network? Yes. Check out our PubNet FAQ.
• Accessing a University fileshare:
  • Windows XP, 2000
  • Mac OS X
  • Connecting to the USF Network from the Residence Halls:
    • Windows
    • Mac OS X

Phones

• Students
  • Telephone Billing Information
  • Telephone Bill Online
  • Voicemail Shortcuts
    • Pedro Arrupe Voicemail Guide
• Faculty & Staff
  • ACD Supervisor's Guide
  • Administrative Telephone Billing Information
  • Arranging a Conference Call via a Conference Bridge
  • Voicemail Shortcuts
  • Multi-button Phone Guide

Printing via the USF Network

• How do I set my computer up to print to a networked printer using Windows XP/2000?
• Mac OS X:
  • OS X Printer Instructions
  • OS X Local Printer Instructions (Uses AppleTalk which will only work on the same subnet)
• Printer DNS Listing (Requires login to Intraweb)
• Peripherals/Printer support: for details on supported network printers, repairs, student printing options, etc.

Security & Virus Related

• ITS's General USFsafenet Security Webpage
• Where can I get USF's free version of Symantec AntiVirus for student, faculty and staff personal computers?
• How do I make sure my version of Symantec AntiVirus is getting current virus definitions?
• How do I use Symantec AntiVirus to scan my computer for viruses?
• What is SpyWare and why should it bother me?
• What is USF doing about Spam and what is PureMessage?
• How do I change my passwords (USFconnect, LAN, Blackboard, etc.)
• How do I create a secure password?
• How do I do Windows Updates?
• Mac OS X: Protecting your Mac with the Software Update Application
  • How to check to see if a specific Mac OS update has been applied
• I use Eudora. How can I be sure I'm deleting attachments infected with a virus?
• VPN (faculty and staff only - no student resources currently require VPN)
• ActiveX information

USFconnect

• USFconnect FAQs home page
• USFconnect Training Page (Quickstart Guides and training documents)
• I'm having problems accessing USFconnect. What should I do? Check out our FAQs on:
  • USFconnect Supported Browsers
  • USFconnect & Blackboard Access Issues (with info on popup blockers, firewalls and clearing cache and cookies)
  • Using a Web Accelerator at Home?
• What is the policy for posting messages to USFconnect and through email?
• What browsers are supported by USFconnect?
• How can I change my USFconnect password?
• How can I make USFconnect my main webpage?
• I get a Page cannot be displayed, Action Cancelled, or Repeated Password failures errors. What should I do?
• USFconnect Email related FAQs
• USFconnect Group related FAQs
• USFconnect Calendar Quickstart Guide
• USFconnect USFfiles related FAQs
• USFconnect Self Service related FAQs (students, faculty, employee, alumni).
• Known Issues

USFwireless

• Where are the wireless locations on campus?
• How can I learn more about USF's wireless network?
• USFwireless FAQ page
• USFwireless Brochure (PDF)