New Use & Exception Request

To streamline service, we have moved the New Use and Exception Request form for computing equipment to our USFsupport&answers self-service portal. You may also use this process to request replacements for computing equipment for Failure, Theft, or Loss.

Please follow the instructions to access our Service Catalog

1. Access USFsupport&answers via the link or the USFsupport&answers tab in USFconnect or directly at support.usfca.edu
2. Log on to the system using your USFconnect login name and password.
3. Click on the Service Catalog link in the left-hand navigation
4. Under the 'Desktop Computing & Printing' section, click on Request Equipment
5. Please follow the additional instructions in the form and fill in the requested information

What to expect

• A confirmation of your request will be e-mailed to your usfca.edu account.
• An administrator may contact you with clarifying questions.
• After consideration, an email notification, either of approval or denial,  will be sent to you.
• Orders will only be submitted if the request is approved.
• Please contact replacementprogram@usfca.edu if you have additional questions.