The ITS Service Portfolio provides broad descriptions of the major categories of service provided by ITS and links to the individual Service Category and Service pages.
Communication & Social Media
ITS Communication and Social Media services are designed to efficiently facilitate interaction between faculty, staff, students and alumni. Computer-based services run on Apple and Windows operating systems to the greatest extent possible. Services include:
Telephone and e-mail services are designated as critical and are designed for high availability.
Client Support Services/Help Desk
The ITS Help Desk provides friendly, responsive service to the University community. Hours and Locations. The Help Desk is staffed by certified Help Desk professionals, as well as trained USF student employees. Help requests may be submitted online at support.usfca.edu, by phone (415-422-6668) or via e-mail (itshelp@usfca.edu). Services include:
Desktop Computing Services
ITS Desktop Computing services are designed for reliability and efficiency in balance with the flexibility required by academic freedom. ITS retains desktop support staff certified in Apple and/or Microsoft operating systems. Support may be performed remotely with the permission of the client, or through an office visit. Specific services include:
eCommerce
eCommerce is home to the USF eStore and Technology Marketplace, and will eventually be home to other virtual market places where members of the USF community can find discounts, deals, links, promotions offers, and new products needed for everyday life.
Information Services
ITS Information Services are designed to enable efficient transaction processing and client self service. Analytical tools and support are also available. ITS staff are familiar with University business processes and strive to maximize the utility of systems to meet client needs. Services include:
- Academic Scheduling (EMS)
- Address Verification Service (Runner Technologies)
- Administrative Systems (Banner)
- Application Version Control
- Budget Assist
- BYOE Notification Service (Be Your Own Economist)
- Counseling Management Service (Titanium)
- Database Hosting & Integration
- Directory Services
- Document Management
- e-Forms (Perfect Forms)
- E911 Notification System
- Enterprise Data Auditing (ACL) Service
- Events Scheduling and Calendar (EMS)
- Expense & Invoice Management
- Facilities Management Service
- Housing System (StarRez)
- International Student and Scholar Management (fsaAtlas)
- Job Applicant Tracking (PeopleAdmin)
- Job Scheduling Service (AppWorx)
- Jobs and Classifieds
- Library Management (Millenium from Innovative Interfaces)
- Membership Tracking System (CLASS)
- Off-Campus Housing Listing Service
- One Card Service
- Organization Management (OrgSync)
- Payment Management System (NelNET)
- Pharos Printing
- Point of Sale Service
- Prospect Relationship Management (Connect from Hobsons)
- Protocol Management System for Institutional Review Boards
- Reporting & Analytics / Business Intelligence
- Self Service Applications
- Student Advising (Advisortrac)
- Student Conduct Management System (Maxient)
- Student Success and Retention Management (Map-works)
- Telefundraising System (SmartCall)
- Ticket Management (TicketReturn)
Administrative Systems are designated as critical and are designed for high availability.
Learning Technologies
ITS Learning Technologies enhance learning by providing convenient access to diverse resources and support for multiple learning styles. ITS staff are experienced in course redesign to maximize the learning benefits of technology and work one-on-one with faculty. Classroom technology is deployed as broadly as possible through use of cost-effective standards. Services include:
Network & Infrastructure
ITS Network & Infrastructure services are designed to provide the community with fast, flexible, secure access to resources while on campus, at home, and around the world. Web services offer all faculty, staff and students multiple ways to easily post and maintain institutional, instructional, organizational and unofficial web sites. Services include:
Internet/Internet2 service and the USF institutional web site are designated as critical and are designed for high availability.
Project Management
ITS Project Management coordinates ITS projects from the assessment and scoping phases through implementation. Services include:
- Project Planning
- Project Implementation
Security Services
ITS Security Services strive to ensure physical, information and computing security in collaboration with USF Public Safety.
