The ITS Service Catalog provides broad descriptions of the major categories of service provided by ITS and links to Service Category pages. Most of the ITS website is structured around the Service Catalog and the individual pages correspond to services provided to the USF community.
The ITS Help Desk provides friendly, responsive service to the University community. Hours and Locations. The Help Desk is staffed by certified Help Desk professionals, as well as trained USF student employees. Help requests may be submitted online at support.usfca.edu, by phone (415-422-6668) or via e-mail (firstname.lastname@example.org).
Communication & Collaboration services facilitate efficient interaction between faculty, staff, students, and alumni. Computer-based services run on Apple and Windows operating systems to the greatest extent possible.
Telephone and e-mail services and the USF institutional website are designated as critical and are designed for high availability.
Personal Computing services balance reliability and efficiency with the flexibility required by academic freedom. ITS retains desktop support staff certified in Apple and/or Microsoft operating systems. Support may be performed remotely with the permission of the client, or through an office visit.
The ITS eStore
and USF Perks leverage the purchasing power of all our employees, you can save on almost everything you want to buy. You can find tons
of free downloads like Sophos, MozyHome (online back-up solution), annual credit reports, software inspectors, and VMware, amongst others.
Application Services enable efficient transaction processing and client self service. Analytical tools and support are also available. ITS staff members are familiar with University business processes and strive to maximize the utility of systems to meet client needs.
Administrative Systems are designated as critical and are designed for high availability.
Learning Technologies enhance learning by providing convenient access to diverse resources and support for multiple learning styles. ITS staff are experienced in course redesign to maximize the learning benefits of technology and work one-on-one with faculty. Classroom technology is deployed as broadly as possible through use of cost-effective standards.
Infrastructure services provide the community with fast, flexible, secure access to resources while on campus, at home, and around the world. Web services offer all faculty, staff and students multiple ways to easily post and maintain institutional, instructional, organizational and unofficial web sites.
Internet/Internet2 service is designated as critical and designed for high availability.
The ITS Project Management Office (PMO) was created for the specific purpose of supporting USF’s largest institutional, non-facilities project management needs. The PMO uses a Project Portfolio ManagementPPM) approach to holistically and fairly assess and prioritize project requests against USF’s strategic objectives, expected project value and risk, and resource availability.
The mission of the PMO is to lead projects to a successful conclusion while creating a foundation for consistent project success through the development and training of a strong and pervasive Project Management (PM) discipline within USF’s project teams.
Security Services ensure physical, information and computing security in collaboration with USF Public Safety, One Card, and General Counsel. ITS works with the schools, colleges, and divisions of USF to help them comply with the university's Information Security Policy. Services include educational presentations, one-on-one consultation and training, desktop/laptop encryption and security, and destruction of sensitive or confidential data. For more information, please email@example.com.