LANDesk Oversight

1. Requester submits a Service Request for an account while providing the following information:
• Name of user requesting access
• Reason for access requested
• Scope (by Division/School/College) needed by user
2. Help Desk forwards the request to the appropriate department budget approver for validation of reason for requested access
3. Once approval is received from appropriate budget approver, the ticket is forwarded to CIO for approval
4. Once approval from CIO is received, the Service Request is assigned to the ITS Desktop Engineering team for account creation.  Access is based on Active Directory Organizational Unit.
5. Desktop Engineering member creates account with appropriate privileges and resolves ticket after notifying requester.

Monthly LANDesk access audit

1. On a monthly basis, a Service Request is opened to the Information Security Officer to audit the LANDesk administrative user account report to ensure that only appropriate individuals have the correct access
2. On a monthly basis, a Service Request is opened to the HelpDesk manager to audit the access and utilization logs of LANDesk to ensure that LANDesk utilization continues to meet the agreed upon utilization purposes
3. On a quarterly basis, a Service Request is opened to the Client Computing and Network Services director to audit the access and utilization logs of LANDesk to ensure that LANDesk utilization continues to meet the agreed upon scope