The University of San Francisco: Information Technology Services
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Information Technology Services

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Tech Times - Dec. 2013

ITS welcomes new CIO with global perspective

Opinder BawaPrior to his arrival at USF on December 9, Tech Times writer Umar Issa had the opportunity to interview Opinder Bawa, USF’s new Vice President for Information Technology Services and Chief Information Officer. Bawa was most recently the Chief Technology Officer for UCSF, and Chief Information Officer for the UCSF School of Medicine. In these roles he provided leadership in technology, innovation, strategic planning and delivery of solutions and services across research, education and patient care.

Bawa has over 20 years of experience in business solutions, client engagement, information technology, consultative approaches and business development. He holds a bachelor's degree in Computer Science from City University of New York and a master's degree in Business and Information Technology from University of Phoenix. [Learn more]

Get free and discounted software through the USF eStore

Unbeknownst to many people in the USF community, ITS offers many discounts to students and faculty on various PC and Apple software products. Through the USF eStore (, discounts are available on over 190 tech-related products. Walter Petruska, USF’s Information Security Officer, states the eStore offers “The products that are most useful for students because they either need [this product] for a course, they have asked for it, or the faculty has requested its availability for the student.” Microsoft Office365, Adobe Creative Cloud, VMware Fusion, and Parallels are just a few of the many products that have been made available for free or greatly discounted purchases.

The eStore offers two different software programs — Dreamspark and Personal Software Purchases. Every item listed on the DreamSpark page is a Microsoft-based program, and is offered free exclusively to students and faculty. Personal Software Purchases offers great discounts on Adobe and various other tech-related goods for students, faculty, and staff. [Learn more]

Stay safe as hackers shift focus to mobile devices

Security of mobile devices is an increasing concern as we are in the midst of a major shift away from desktop and laptop computers. Increasingly, people are using smartphones, tablets, and other portable gadgets and expecting to use them everywhere. As a result, professional hackers have also adapted by shifting their focus towards mobile devices.

There are various ways to keep your mobile experience safe and secure. Aside from maintaining patches, updating to the newest versions of software is a great way to keep your devices from being tapped into. Additionally, software updates fix more than meets the eye. While the average user believes that companies offer updates only for the purpose of offering new features, they are not aware that updates often simultaneously beef up security by fixing their previous bugs and blocking entry to malicious hackers. [Learn more]


Migration to Microsoft Office 2013 at midpoint

As USF-owned computers are upgraded to Microsoft Office 2013, we’ve come up with a review of some of the most important new features and security information to help you get the most out of your updated Microsoft Office experience.

Microsoft has brought about various improvements with the Office 13 upgrade. The appearance has been updated to a modern interface along with a new set of start screens. More importantly, users now have the ability to work on Office documents from their computers, tablets, and mobile devices. By using the online SkyDrive, users are able to log in to Office from just about anywhere, allowing them reopen and continue working on their documents from other devices or while on the go. You can also save and open files from DonsApps Drive by installing Google Drive for PC or Mac.

Microsoft also provides Mac iOS and Android versions of Office for use on mobile devices. And Office 2013 supports touch screen use for those with Windows 8. [Learn more]

How we communicate

ITS uses Twitter for service announcements, security updates, and messages.

We also maintain a blog and a Facebook page with computing and security tips, and service information.

The ITS website is organized around a Service Portfolio, which works as a guide to the services we offer as well as the Student Computing Guide, CIT Training Calendar, Computer Replacement policies, and more.


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Gilbert Lee