The University of San Francisco: Information Technology Services
Information Technology

ITS Metrics: September 2012


All ITS

Client Serv Sep

Client Serv FY

Outage Log

Help requests 1 

Help request 3

Help requests 2

 

Help requests 4


Avg Res Time September 

Avg Res Time

Res Time by Category 1 

Res time by category 2 

Res time by category 3

Total Tickets by Assignment Group

Client Satisfaction 1 

 Client Satisfaction 2 

Top Web Content Report 

Bottom Web Content Report 

Service Metrics

Communication & Social Media

Donsmail 1 

Donsmail 2

Twitter Sep

Client Support Services/Help Desk

 

Abandon 

Quick closed 

Self submit 

Remote sessions
 

 

Desktop Computing & Printing

Laptop Backup

Mozy
 

Information Services

SSN Access Graph (USF intraweb login required) 

 

USF Calendar

Calendar

 

USFmobile

 

 Mobile

Learning Technologies

 

classroomtech

 

streaming 

 

podcasts  

Network & Web Services

Daily Internet Utilization

bandwidth 

dmca 

qualys 

Project Management

ppmportfolio

ppmoverall

ppmclass

ppmriskreward