The University of San Francisco: Information Technology Services
Information Technology

ITS Metrics: February 2011

All ITS

 

critsvcavail 

critsvcavailfytd 

Outage Log

incident 

 

service

*Metrics revised in February 2011 to filter out Replacement Program, Loaner, and Exception assignment groups


priority 

*Metrics revised in February 2011 to filter out Replacement Program, Loaner, and Exception assignment groups

restimebysvccat 

*Metrics revised in February 2011 to filter out Replacement Program, Loaner, and Exception assignment groups

ticketsbysvccat 

*Metrics revised in February 2011 to filter out Replacement Program, Loaner, and Exception assignment groups

survey 

 

surveybysvccat 

Top Web Content Report 

Bottom Web Content Report 

 

Service Metrics

Communication & Collaboration

donsappssa 

donsappsfs 

 

Client Support Services/Help Desk

 

abandonedcalls 

 

quickclosed 

 

selfsubmit 

remote
 

 

Desktop Computing & Printing

Laptop Backup

mozy
This chart shows the number of university-owned laptops backed up using MozyPro. 

 

Information Services

SSN Access Graph (USF intraweb login required) 

 

usfcalendar 

 

Learning Technologies

 

classroomtech

 

streaming 

 

podcasts 

 

Network & Web Services

Daily Internet Utilization

bandwidth 

 

dmca 

qualys