The University of San Francisco: Information Technology Services
Information Technology

ITS Metrics: May 2010

 

 All ITS

 

critsvcavail

 

 critsvcavailfytd

 

Outage Log
 
incident

 

service

 
priority

 
restimebysvccat

 

ticketsbysvccat

  
clientsurvey

 

surveybysvccat

 

Service Metrics

Communication & Collaboration

sadonsapps

fsdonsapps

 

Client Support Services/Help Desk

 

abandonrate

 

quickclosed

 

selfsubmit

 

remotesessions

 

Desktop Computing & Printing

Laptop Backup

mozy
This chart shows the number of university-owned laptops backed up using MozyPro.

 

Information Services

 

ssb

 

 SSN Access Graph (USF intraweb login required) 

 

usfcalendar

 

Learning Technologies

 

ct

 

 streaming

 

podcasts

 

Network & Web Services

 

Daily Internet Utilization

bandwidth

 

dmca

 

 qualys