The University of San Francisco: Information Technology Services
Information Technology

ITS Metrics: July 2009

 All ITS

Critical Service Availability

 

 Critical Service Availability to Date

Outage Log
 
Division Incidents

Division Service Requests

Average Resolution by Priority


Average Resolution by Service Category

Total Tickets by Service Category

Desktop Computing


Client Survey

 Client Survey by Service Category

Service Metrics

Communication & Collaboration

Donsmail

Client Support Services/Help Desk

Abandoned Calls

Quick Closed

Self Submitted

Remote Sessions

Desktop Computing & Printing

Laptop Backup

MozyPro

This chart shows the number of university-owned laptops backed up using MozyPro.

Information Services

INB Users

SSB Visits

 

USFcalendar

Learning Technologies

Classroom Technology

CIT Training

Streaming

Podcasts

Network & Web Services

Daily Internet Utilization

Bandwidth

DMCA

Security & Disaster Preparedness

Qualys