The University of San Francisco: Information Technology Services
Information Technology

ITS Metrics: June 2009

 All ITS

Critical Service Availability

Outage Log
 
Division Incidents

Division Service Requests

Average Resolution by Priority


Average Resolution by Service Category

Tickets by Svc Cat

Desktop Computing


Client Survey

 

Client Survey by Service Category

Service Metrics

Communication & Collaboration

Donsmail

Client Support Services/Help Desk

Abandoned Calls

Quick Closed

Self Submitted

Remote Sessions

Desktop Computing & Printing

Laptop Backup

MozyPro

This chart shows the number of university-owned laptops backed up using MozyPro.

Information Services

INB Users

SSB Visits

 SSN Access Graph (USF intraweb login required) 

USFcalendar

Learning Technologies

Classroom Technology

CIT Training

Video Streaming

Podcasts

Network & Web Services

 Daily Internet Utilization

Bandwidth

DMCA

Security & Disaster Preparedness

Qualys