The University of San Francisco: Information Technology Services
Information Technology

ITS Metrics: May 2009

 All ITS

critsvcavail

Outage Log

critsvcavailfytd

 
divisionincident

divisionservice

Res time by priority


Res time by svc cat

desktop


survey

 

survey by svc cat

Service Metrics

Communication & Collaboration

donsmail

Client Support Services/Help Desk

Abandoned Calls

quickclosed

selfsubmit

remoteaccess

Desktop Computing & Printing

Laptop Backup

mozy

This chart shows the number of university-owned laptops backed up using MozyPro.

Information Services

inbssb

 

 Learning Technologies

classroom technology

training

videostreaming

podcasts

Network & Web Services

Daily Internet Utilization

bandwidth

dmca

Security & Disaster Preparedness

qualys