The Office Assistant series includes positions that are responsible for the completion of detailed tasks and processes. The Office Assistant VIII (Student Services Advisor) is part of this series but is specific to the Student Services function (financial aid and registration functions).
In addition to the duties associated with the Office Assistant VII classification, the Office Assistant VIII (Student Services Advisor) provides advice and assistance to students, faculty and staff and representatives of outside agencies regarding enrollment and student financial services.
This typically requires both the application of a wide breadth of knowledge and excellent judgment in using the principles, techniques, standards, guides and professional skills characteristic of the Student Services function.
Minimum Hire-in Rate
Minimum After Probationary Rate
Scope and Effect:
The Office Assistant VIII serves the Student Services function by identifying and resolving various problems and situations that affect the efficient flow of work between departments or outside agencies. This includes accomplishing any of the following: obtaining factual information on which recommendations, decisions or other action can be based; explaining the basis for recommendations, decisions or actions, assisting prospective and current students in planning and organizing their educational activities.
In addition to identifying and resolving operating problems, the Office Assistant VIII (Student Services Advisor) establishes and maintains cooperative working relationships with prospective and current students, faculty and staff and outside public and private agencies. The Office Assistant VIII serves on division and university-wide committees.
The Office Assistant VIII works under minimal supervision. Makes informed decisions when matters are covered by regulations, procedures and establish parameters. Use judgment and discretion to act when precedents do not exist.
The Office Assistant VIII may hire, supervise and train a large number of student assistants and may train and direct the work of junior level staff as well as arrange work and time schedules.
Knowledge and Skills:
The Office Assistant VIII has knowledge of the methods and problems encountered in the student services area; knowledge of research and interviewing techniques, the ability to interpret and apply program rules and regulations, the ability to gather and analyze data, the ability to reason logically, draw valid conclusions and make appropriate recommendations, and the ability to present clear and concise information orally and in writing. For example, information is provided to prospective and current students on application procedures, availability of funds, eligibility requirements, impact to funds with registration changes and repayment schedules.
BA or equivalent. Training or experience equivalent to four years of increasingly responsible work experience in a senior support role or related education. Previous supervisory experience. Ability to work with minimum supervision. Ability to initiate action and discussion with peers inside and outside the university to bring about required changes. Advanced experience working with computer database systems, word processing and spreadsheet software. Must be customer service and team oriented.
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or university vehicles. Examples of these include, but are not limited to, the use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations and traffic signals, etc. Certain positions may be required to work after regularly scheduled hours and weekends.