The Office Assistant series includes positions that are responsible for the completion of detailed tasks and processes.
In addition to the duties associated with Office Assistant I-II, the Office Assistant III performs clerical tasks typically involving more than a one-step process. The Office Assistant III fully understands a department’s function and on occasion explains the department's policies and procedures.
Minimum Hire-in Rate
Minimum After Probationary Rate
Scope & Effect:
The Office Assistant III carries out assigned duties involving a few tasks or procedures and may provide general information to the public.
The Office Assistant III personal contacts are with staff in the same division or with members of the general public. The Office Assistant III first clarifies why the caller or visitor is in contact with the department and then obtains, clarifies or gives information.
The Office Assistant III works under direct supervision to perform operations that typically involve more than a one-step process. Tasks are standardized. Guidelines are detailed and situations that do not apply to the guidelines are referred to the supervisor. The Office Assistant III processes routine requests independently and solves problems involving a few concrete variables in standardized situations.
The supervisor reviews completed work for accuracy and adherence to instructions or procedures.
Knowledge and Skills:
The Office Assistant III has knowledge and experience with basic or commonly used office and administrative/academic procedures. For example, the Office Assistant III presents information to students, faculty or staff and the general public, provides reception, typing, timekeeping, and/or filing services for the office, and maintains the department's records.
Post high school education preferred. Training or experience equivalent to one year of clerical work experience or related education. Knowledge of general office procedures and ability to explain routine regulations. Experience working with computer database systems, word processing and spreadsheet software. Must be customer service and team oriented.
The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or university vehicles. Examples of these include, but are not limited to, the use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations and traffic signals, etc.