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Office Assistant II

The Office Assistant series includes positions that are responsible for the completion of detailed tasks and processes.


In addition to the duties associated with Office Assistant I, the Office Assistant II performs a variety of detailed tasks that are routine and repetitive. Typically this position allows incumbent the opportunity to learn policies, procedures, and equipment operations related to a particular office.

Minimum Hire-in Rate

Minimum After Probationary Rate



Scope & Effect:

The Office Assistant II performs routine and repetitive operations.


The Office Assistant II works with staff in the same division and/or with members of the general public. The Office Assistant II clarifies the purpose of the call or visit and directs to the appropriate personnel.

Supervisory Control:

The Office Assistant II works under direct supervision to perform routine tasks. The work is closely controlled, either by the structured nature of the work or by the supervisor's review.

Knowledge and Skills:

The Office Assistant II must be able to perform general clerical work and learn office operations, procedures and equipment. The Office Assistant II types form letters from rough drafts, performs routine reception functions and provides general information, answers inquiries and gives standard answers by phone or in-person. The Office Assistant II prepares forms and verifies information and enters data onto a computer database.


Post high school education preferred. One year of clerical experience or related education preferred. Experience working with computer database systems, word processing and spreadsheet software preferred. Must be customer service and team oriented.

Work Environment:

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or university vehicles. Examples of these include, but are not limited to, the use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations and traffic signals, etc.