The Ohio State University, Columbus, OH (2009 – 2013) PhD in Social Work
Capital University Law School, Columbus, OH (2009) Graduate Certificate in Alternative Dispute Resolution
University of San Francisco, San Francisco, CA (1986) MBA with a focus in management
San Diego State University, San Diego, CA (1977) MSW with a focus in healthcare and community practice
Wellesley College, Wellesley, MA (1974) Bachelor of Arts in Psychology
Community service: Family Caregiver Alliance, San Francisco, CA (2013- Present), Board member
Community Program Development
Community Based Participatory Research
Alternative Dispute Resolution
- Raffel, K., Lee, M. Y., Dougherty, C. V., Greene, G. Making it work: Administrator views on sustaining evidence-based interventions. Administration in Social Work, 37(5)
- Raffel, K., Dierkhising, R., & Ivnik, M. (2002). Health information mailed on request: Impact on users, considerations for the provider. Journal of Hospital Librarianship, 2(1), 41-56.
- Rabin, J., Keefe, K., & Burton, M. (1986). Enhancing services for sexual-minority clients: A community mental health approach. Social Work, 31(4), 294-298.
- Snyder, B. & Keefe, K. (1985). The unmet needs of family caregivers for frail and disabled adults. Social Work in Health Care, 10(3), 1-14.
Selected Peer-Reviewed and Invited Presentations (2000-2012)
- Untangling conflict: Strategies for finding better solutions. Invited three hour workshop. Ethics Education Day, OhioHealth, Columbus, OH (2012)
- Health literacy: Implications for the ethics committee. Seminar. Ethics Advisory Committee for Community-Based Services annual retreat, Columbus, OH (2009)
- Addressing low health literacy: Practical skills to improve patient understanding. Conference session. Hospice and Palliative Care Conference, Columbus, OH (2009)
- Addressing health literacy to improve patient safety. Practice Initiative Education online training program. Department of Nursing, Mayo Clinic, Rochester, MN (2007)
- To translate or not: Health information in a multicultural world. Paper.American Academy of Family Physician’s 23rd Annual Conference on Patient Education (2002)
- Lack of understanding: Whose responsibility is it? Workshop.American Academy of Family Physician’s 23rd Annual Conference on Patient Education (2002)
- Patient education classes: Patient-perceived barriers to attendance. Poster.Mayo Clinic Conference on Quality (2002); Mayo Clinic Nursing Poster Fair (2002)
- Patient education: Are mailed information packets effective? Poster. Won prize for the best poster presentation at American Academy of Family Physicians 22nd Annual Conference on Patient Education (2001); Mayo Conference on Quality (2001)
- What patients say about how they learn best. Poster. American Academy of Family Physicians 22nd Annual Conference on Patient Education (2000)
- Testing our assumptions: How patient-centered research can shape patient education practice. Paper. American Academy of Family Physicians 22nd Annual Conference on Patient Education (2000)