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Patrol and Dispatch Services


The Department of Public Safety provides a variety of law enforcement and related services as well as ongoing programs in disaster, crime and fire prevention on and around the 55-acre hilltop campus.

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Officers patrol campus 24 hours a day on foot, in marked vehicles, bicycles, Segways, and electric motorbikes. An on-campus radio communication system links all Regular, Reserve, and Community Service Officers with the Dispatch Communications Center.

Dispatchers are responsible for maintaining effective and efficient communications between the campus law enforcement headquarters, campus patrol officers in the field, outside emergency and law enforcement agencies and the public by receiving, recording, and dispatching general and emergency information quickly, clearly and accurately.

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The Patrol Division and Dispatch Communications Center operate 24 hours a day, 7 days a week. Officers respond to all reports of accidents, crimes, suspicious persons, hazards and other emergencies.


Reporting Crimes and Emergencies

Victims and witnesses of crimes are encouraged to report on-campus incidents to Public Safety by calling 2911 or (415) 422-2911. San Francisco Emergency Services can be summoned by calling 911.

Assistance can also be summoned by using any of the direct-dial emergency phones located outside campus buildings, in most parking lots and all multi-level parking garages. These phones are housed in yellow boxes and are labeled with red and white signs. Several phones are also accompanied by steady burning blue lights. See Campus Emergency Phones for map of campus locations.

Incident reports filed by Public Safety Officers are confidential and can be released only by court order.  Confirmation of an incident can be released to victims upon request.  The Department will investigate and notify the Vice President for Student Affairs (in writing) of violations of University regulations and crimes involving students. Certain incidents or crimes may require the notification of outside law enforcement agencies. In these cases, all efforts to maintain victim/reportee confidentiality will be made.

Importance of Reporting

By reporting crimes and suspicious circumstances directly to the Department of Public Safety, the crime or suspicious circumstance will be included in the Daily Crime Log, Annual Clery Report, and the Department of Public Safety will be able to issue Timely Warnings and appropriate bulletins. When reporting a crime or suspicious circumstance, you need not state your name or the name of victims, witnesses, etc.

Confirmation of incident reports may be requested by completing the Record Request Form . All completed forms should be submitted with a $5 processing fee to the Public Safety Administrative Office. Processing takes a minimum of 5 business days.

Officer Request for University Special Events

The Public Safety Officers provide assistance at special events hosting more than 100 participants. Complete the Officer Request Form and submit to the Public Safety Administrative Office 20 business days prior to event date.

For parking services, see Special Event Parking.

April Jean

April Al-Shamma

April Al-Shamma
Dispatch Supervisor
alshamma@usfca.edu