The University of San Francisco: Koret Health And Recreation Center
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Cancellation Policies & Procedures

AQUATICS
Private & Semi-Private Swim Lessons

This aquatics program observes a strict 24 hour cancellation policy. Any changes to an appointment must be done by calling 415-422-6811 during Koret Business Hours (M-F: 6am-10pm, S-Su: 8am-8pm) at least 24 hours before the scheduled appointment start time.

Group Swim Lessons & Other Aquatic Programs
Program refunds are available only if requested a minimum of 7 days prior to the start of the program. Fees are not pro-rated and there are no make-up sessions. A complete list of registration policies for Aquatics programs is available upon request.

INTRAMURALS
Program refunds are only available prior to the start of an Intramural league.  All refund request must be made in writing to Robert at rwazcaratebascherini@usfca.edu.

KICKBOXER'S CONDITIONING
This fitness program observes a 12 hour cancellation policy. Patrons who need to cancel are instructed to email fitness@usfca.edu or call 415-422-2944 at least 12 hours in advance.

KIDS KAMP

If a camper can no longer attend Kids Kamp they may contact Kristina at ksalai@usfca.edu.  This must be completed 24 hours prior to the start of the registered Kids Kamp week.  If completed with a 24 hour notice a credit will be applied to the participants Active Net account. This credit can be used for another Koret transaction. If the camper does not attend or a 24 hour notice was not given, then the account holder will not receive a credit to their account.

The Recreational Sports Department reserves the right to make ALL final decisions regarding any discrepancies involving Kids Kamp.

LOCKER
Contact Robert at rwazcaratebascherini@usfca.edu if you have a refund request related to Koret Locker Reservation or need to change locker location.

MASSAGE
This fitness program observes a strict 24 hour cancellation policy. Any changes to an appointment must be done by calling 415-422-6811 during Koret Business Hours (M-F: 6am-10pm, S-Su: 8am-8pm) at least 24 hours before the scheduled appointment start time.

MEMBERSHIPS
Contact jtao@usfca.edu if you have a refund request related to your Koret membership (Rec Pass, Monthly, Annual, etc.). 

OUTDOOR ADVENTURES

There are no refunds given for cancellations! If a participant can no longer attend an outdoor Adventure trip, they may contact Kristina at ksalai@usfca.edu and be removed from the trip list. This must be completed 24 hours prior to the Outdoor Adventure trip. If completed with a 24 hour notice a credit will be applied to the participants Active Net account. This credit can be used for another Koret transaction. If the participant does not attend or give 24 hour notice that they cannot attend the trip, they do not receive a credit to their account.

The Recreational Sports Department reserves the right to make ALL final decisions regarding any discrepancies involving Outdoor Adventures.

PERSONAL TRAINING
This fitness program observes a strict 24 hour cancellation policy. Any changes to an appointment must be done by calling 415-422-6811 during Koret Business Hours (M-F: 6am-10pm, S-Su: 8am-8pm) at least 24 hours before the scheduled appointment start time.

SPORT CLUBS
Contact Robert at rwazcaratebascherini@usfca.edu if you have a refund request pertaining to participation in a USF Sport Club.

TRX
This fitness program observes a 12 hour cancellation policy. Patrons who need to cancel are instructed to email fitness@usfca.edu or call 415-422-2944 at least 12 hours in advance. Patrons who fail to comply with this policy 3 times in a semester will not be allowed to register for TRX online for the remainder of the term.