School of Management — Hospitality Management

Sun-Young Park

Assistant Professor

Sun-Young Park is an assistant professor of Hospitality Management and Strategy (Department of Entrepreneurship, Strategy, and International Business) in the School of Management. She teaches and conducts research on service management, strategic management, and sustainable business models. She conducts research on how to make a business model more sustainable and successful; how to strategically manage service firms; and how to evaluate marketing and branding efforts, particularly in the tourism and hospitality industries. She taught at the University of Hawaii at Manoa upon completing her PhD at Texas A&M University. While pursuing a Ph.D., she produced reports that evaluated the Texas State agencies' marketing programs (including tourism marketing). She was a management consultant at a multinational firm, working with various companies and national government agencies in Asia Pacific and the U.S. on business strategy, knowledge management, financial transactions, and national/regional tourism marketing strategies.
In Spring 2011, Sun-Young received an Outstanding Research Award from the School. She enjoys surfing (on the net and on the ocean), exercising, and learning about the brain and the mind.

Education

Ph.D. Texas A&M University

Research Areas

Service management and strategic management
Corporate Social Responsibility / Sustainable Business
Marketing and Branding
Tourism and Hospitality Industries

Teaching
  • Sustainable Business Models --MBA
  • Strategic Management --Undergraduate Capstone
  • Marketing & Management of Hospitality Service --Undergraduate
Publications

(Selected)

Park, S.-Y., & Allen, J. P. (2013). Responding to online reviews: Problem-solving and engagement. Cornell Hospitality Quarterly, 54, 64-73.

Park, S.-Y. & Vargo, S. F. (2012). A service-dominant logic approach to tourism marketing strategy. In Strategic Marketing in Tourism Services. Edited by R. Tsiotsou & R. E. Goldsmith, pp. 231-246. Emerald Publishing.

Sheldon, P. J. & Park, S.-Y. (2011). An exploratory study of corporate social responsibility in the U.S. travel industry. Journal of Travel Research, 50, 392-407.

Park, S.-Y. & Lee, S. (2009). Financial rewards for social responsibility: A mixed picture for restaurant companies. Cornell Hospitality Quarterly, 50, 168-179.

Park, S.-Y., & Petrick, J. F. (2006). Destinations' perspectives of branding. Annals of Tourism Research, 33, 262-265.



Other

Faculty Adviser for Net Impact-MBA Student Club