School of Management — Analytics and Technology

Steven Alter

Professor

Steve Alter brings to his teaching a mix of practical business experience and extensive research. Prior to joining USF, Steve served as founding Vice President of Consilium, Inc. a manufacturing software firm that went public and later was acquired by Applied Materials. He is recognized as the developer of the work system method for understanding and analyzing IT-reliant systems from a business viewpoint. Steve teaches undergraduate, MBA, and MBAE courses related to systems in organizations and technology-enabled innovation. The most recent of his seven books is The Work System Method: Connecting People, Processes, and IT for Business Results, which is based on his 30 years of research, teaching and business experience. See www.stevenalter.com for a summary of the basic ideas and for access to a large number of his journal publications.

Honors and Awards
Outstanding Research Award, Senior Faculty, 1999, 2002, 2005, 2007.
Outstanding Service Award, Senior Faculty, 2007
"Moving toward a Service Metaphor for Describing, Evaluating, and Designing Systems," nominated for Best Paper at the Conference European Conference on Information Systems, June, 2008.
"Making Work System Principles Visible and Usable in Systems Analysis and Design, recognized as Best Paper in the technology track, AMCIS 2004.
"A Work System View of DSS in its Fourth Decade," selected by an independent review board as one of the top fifty papers published in 2004 by Emerald Group Publishing, which publishes over 150 journals.

Education

Ph.D., Management Science, Massachusetts Institute of Technology, Sloan School of Management, 1975

Teaching
  • MBA 6113: Technology-Enabled Innovation
  • MBAE 6908: Information Systems
  • BA 308 Systems in Organizations
Publications

"Service System Fundamentals: Work System, Value Chain, and Life Cycle," IBM Systems Journal, 47(1), 2008, pp. 71-85.

"Service System Innovation," IFIP (International Federation of Information) Conference on IT and Change in the Service Economy, Toronto, Canada, August 2008.

"Defining Information Systems as Work Systems: Implications for the IS Field," European Journal of Information Systems, 17(5), Oct. 2008, pp. 448-469.

"Metamodel for Understanding, Analyzing, and Designing Sociotechnical Systems," Theory Development Workshop of the Journal of the Association for Information Systems, Dec. 2009.