Welcome to ASSETWORKS - Your Online Service Request System for Facilities Maintenance Work Orders
University of San Francisco faculty, staff and students are welcome to use AIM Online for general maintenance Service Requests, Starting September 23, 2012.
DO NOT USE ASSETWORKS FOR EMERGENCY or URGENT SERVICE REQUESTS
- Life Safety Emergencies: Call Public Safety - 422-4201
- Emergency & Urgent Service Requests: Call Facilities Front Desk 422-6464
- Is my request an Emergency
AIM Online allows customer to create new Service Requests and to perform queries on existing Service Requests.
As you move through the request process you will be asked to provide the following information:
- Requestor Name and extension
- Building and room
- Description of the problem
- Special instructions
USF Facilities Management's Customer request Form Is currently still in Development. To submit a work request, please call x6464
Update: The customer request form is in final testin is tentatively scheduled for release on March 29, 2013
We highly encourage customers to submit requests through AIM Online. Alternatively, you can contact the Facilities front desk at 422-6464. Please do not email the front desk or the maintenance engineers directly. These requests will not be recognized.
Your Service Request will be assigned a priority level by our Facilities front desk and further by the crew supervisors according to the type of work being requested, seasonal work load and daily labor availability. In general, Service Requests that have an immediacy due to health, fire, life or safety issues are dispatched to an on-call engineer for same-day service. Service Requests that are categorized as important, but less than immediate, are generally completed within five business days. Service Requests of lower priority, such as hanging pictures and bulletin boards, are usually completed in five to ten business days.
Your good planning is essential to the smooth operation and successful completion of everyone's Service Requests. The earlier we have your request for work, particularly when there are associated deadlines, the better able we are to plan for the necessary labor and materials to do the work. When we provide immediate service to Service Requests that have arrived at Facilities without that necessary notice, the result is to remove labor and resources from the scheduled work for the people and departments who did plan ahead and well.
